Location: Universal City, California
Function: Marketing & Communications
Specialty: Branding, Digital Marketing, Social Media
Level: Manager (Supervisor)
Duration: Full Time
Salary Description: competitive
The UX Designer will plan, develop and oversee the design direction and strategy that will support marketing and sales objectives and drive revenue growth on the organization’s digital products including Universal studios Hollywood and Halloween Horror Nights E-Commerce properties.
This person will partner with marketing, sales, technology and internal teams to create an unparalleled guest experience that reinforces brand education and persuasion and puts the customer experience first. In crafting and implementing a design strategy, this person should be well versed in current UX best practices including mobile first design thinking.
Design Strategy & User Experience:
•Collaborate with product management, and other stakeholders to implement an intuitive, seamless user experience with initiatives across web and mobile platforms
•Lead projects from a UX perspective by defining functionality, navigation, and interaction models
•Creating UX deliverables: wireframes, functional specifications, site maps, user journeys, flows, personas, site audits, etc.
•Participate in product definition with product managers and user research teams
•Craft prototypes and design deliverables to increase key performance metrics
•Utilize A/B testing to present and validate design solutions
•Champion mobile first and user-centered design best practices to influence key decision makers across the company
•Present and justify design thinking and rationale through key milestone deliverables to peers and stakeholders
•Optimize user flows and customer experience for conversion programs across all web business channels, including, B2C, B2B and International
•Work with product teams to improve conversion and attendance metrics using best practices and continual optimization for the Universal Studios Hollywood and Halloween Horror Nights brands
•Be a thought leader and guide development of user-friendly design, including responsive design and other industry best practices in usability and research
•Responsible for reviewing and monitoring competitive websites and trends in E-Commerce user experience
•Passionate about the Internet, social media and emerging technologies for commerce, staying current as digital technology evolves
Accountability & Reporting:
•Engage in ideation sessions to reveal high-value product opportunities
•Sketch, wire-frame and prototype to visualize and refine concepts
•Communicate design rationale in terms of business value, user value and design principles
•Audit and develop design strategy which aligns to customer needs
•Design and implement A/B testing plans for the ticket stores
•Utilize data to drive decision-making process on future development and testing
•Rapid prototyping experience - Sketch, Invision, etc
•Solid interaction design and information architecture background.
•5+ years of experience in ecommerce and/or UX for web, mobile, and native with an emphasis on name brand travel or retail sectors
•Interactive product design experience that has materially contributed to growing online revenue within the context of a consumer oriented ecommerce business
•Possess understanding of the best practices for online user experience and interface strategies, site usability and user interface design
•Must be conversant in the latest technical standards and best practices in interactive design and development
•Knowledge of Agile/Scrum – participating in design sprints, stand-ups, sprint planning, lean product testing, etc.
•Candidates must include a strong portfolio which demonstrates the elements above
•Excellent written and verbal communication skills with experience in developing compelling presentations and presenting to senior management
•Equally effective and influential communicator in formal and informal settings with senior executives, peers, and potential business partners
•Ability to manage multiple projects at once with a sense of urgency required to work in a deadline driven environment
•Diligent, flexible, resourceful, independent worker with a strong work ethic.
•Strong communicator capable of delivering concise messages to various audiences.
•Positive attitude, team player with professional demeanor
•Intellectual curiosity and strong willingness to learn
•An extraordinary team player that thrives in a fast-paced, high-growth, entrepreneurial environment where quality and speed of decision making and execution are critical
Universal Studios Hollywood is the Entertainment Capital of L.A. featuring a movie-based theme park and Studio Tour, and bridged by Universal CityWalk, a dynamic entertainment, shopping and dining complex. Universal Studios Hollywood is an industry leader due to its impressive talent base of highly creative professionals who inspire and produce compelling entertainment and innovative attractions that immerse guests in an authentic Hollywood experience. Universal Studios Hollywood’s team of professionals enjoys a unique culture where fun, hard work and high-quality results are priority, resulting in an employee base that is proud to work here. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. The company offers equally unique opportunities for employees to expand their careers within Universal Studios Hollywood, Universal Parks & Resorts, and the broader NBCUniversal family. It’s a big universe, where do you fit in?