Digital Service Representative

Posted: 1/3/2018

Location: New York, New York
Function: Sales & Business Development
Specialty: Business Development, Sales
Level: Experienced (Non-Manager)
Duration: Full Time
Salary Description: competitive

The Digital Service Representative is responsible for providing complete post-sale support to NBCUniversal digital properties. The DSR serves as the first point of contact for post-sale maintenance, guaranteed delivery and service of our clients’ advertising schedules. Additionally, the DSR will work with internal clients including Sales, Strategic Planning, and Sales Operations.

Campaign Management
  • Responsible for entering advertiser contracts into NBCU’s in house contract management system
  • Support Digital Sales Planners by entering deals and providing required reporting
  • Coordinate and execute changes/optimization to existing contracts
  • Monitor and report weekly pacing and delivery
  • Send campaign screen shots / proof of campaign launch for all placements to agencies
  • Complete custom reporting requests and post-campaign summary reports for clients
  • Collect agency assets and create tag alignment sheet for campaign trafficking
    Post Analysis and Invoice Validation
  • Collaborate with billing and operations to ensure billed impressions are delivered
  • Work with clients to resolve differences in third party reporting
    Client Service:
  • Develop strong understanding of our products and solutions for advertisers
  • Serve as the primary contact with clients and agencies to ensure status and maintenance of digital advertising schedules
  • Develop and maintain relationships with clients/agencies

  • Qualifications/Requirements
  • Bachelor's degree
  • Interested candidates must submit a resume/CV through to be considered
  • Must be willing to work in New York, NY
  • Must have unrestricted work authorization to work in the United States
  • Must be 18 years or older

    Desired Characteristics:
  • Client Service and/or Account Management experience a plus.
  • Must have strong communication/interpersonal skills, be able to multi-task in a fast paced environment, be detail oriented and responsive, deadline driven and have strong quantitative reasoning skills.
  • Computer Skills – Proficient in Microsoft Office (Excel, Word, and Outlook)

    NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

  • We are one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news and information to a global audience.

    Work With Us