Customer Service Representative (Telemundo)

Posted: 1/12/2018

Location: San Diego, California
Function: Sales & Business Development
Specialty: Business Development, Sales
Level: Experienced (Non-Manager)
Duration: Full Time
Salary Description: competitive

Provide Account Managers and sales management organizational support and assistance in all phases of the sales process.

Job Duties
  • Work closely with Account Executives in the station and National offices to provide complete customer service to all Telemundo clients.

  • Confirm approval from sales management for all incoming order rates, ratings and programming to minimize last minute changes.

  • Relay maintenance of contracts to agencies where action is required, including, but not limited to spot make goods, program changes and under delivery weight.

  • Act as a liaison between Account Manager and Agency to meet all buyer requests, including contract, inventory and program details.

  • Track performance of contracts on local station through WideOrbit Media Sales posting system.

  • Partner with traffic department to solve any open scheduling issues including copy and media resolution, order validation and dispute resolution.

  • Work with salespeople and sales management for best reconciliation of the client.

  • Fill in other areas within Traffic and Sales Service as needed and assigned by management.

  • Process financial workflows: customer billing set up, credit card payments, Cash in Advance and rebills as requested.

  • Maintain eFiles for station management and national sales office AE’s; orders, revisions and make goods.

  • Learn to assign and manage material instructions for all on-air clients. With future ability to fill in and cover when needed

  • Basic Qualifications
  • Proficiency in MS Word, PowerPoint and Excel

  • High school diploma or equivalency certificate required

  • Bilingual (English/Spanish)

    Additional Job Requirements
  • Interested candidate must submit a resume/CV through to be considered
  • Must be willing to work in San Diego
  • Willingness to travel and work overtime, and on weekends with short notice
  • Must have ability to work flexible schedule for events and fluctuations in business needs

  • Excellent communication skills.

  • Candidate must be detail oriented and function in a fast-paced environment.

  • Change agent – must embrace and drive significant process change across the station.

  • Superior organizational skills – must possess the ability to manage multiple priorities.

  • Process oriented: analyze current processes and help implement improvements for continuous operating growth.

  • Experience with WideOrbit Traffic & Sales, Nielsen Audience Measurement a plus.

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