Senior Communications Manager

10281, New York City
We offer a competitive salary and full benefits package.
Jun 12, 2018
Metro Area
New York
Full Time


The Senior Communications Manager will create messaging, develop powerful narratives and methodically leverage earned media to support the mission and programming of the 9/11 Memorial & Museum, from special exhibitions and education initiatives to commemorative events and public programming.  

The Senior Manager will contribute, support and execute the media and public relations strategy developed by the Senior Communications Director. The Senior Manager must be a good writer, a passionate and creative storyteller and possess keen editing and copyediting skills. 

The Senior Manager leads research and logistics for media coverage and manages all aspects of daily public relations work from media event logistics and story development to responding to journalists’ inquiries, reviewing copy and vetting sensitive materials.

In collaboration with leadership across the organization, the Senior Manager will drive communications strategies that build and protect brand identity, attract visitors, grow audience and support fundraising. 

The Senior Manager will be expected to seek imaginative ways to enhance media outreach as well as cultivate and maintain relationships with journalists, influencers, advocates, supporters and communications specialists.

The position will work proactively in arranging media opportunities and building content partnerships with organizations that have similar missions. In this role, the Senior Manager also ensures accuracy and consistency of information in daily news reports about the organization, its history, its leadership and its representatives. 

The Senior Manager will play a significant role in supporting internal communications initiatives led by the Senior Communications Director in coordination with Human Resources, Operations and the Office of the President.

The Senior Manager reports to the Senior Director of Communications and works closely with the EVP and Deputy Director of External Affairs. The Senior Manager supervises the Communications Coordinator



  • Manage all aspects of media relations and logistics.
  • Familiar with the Associated Press style guide and MLA.
  • Maintain a dynamic 15-month communications calendar, which may include tent poles for marketing opportunities.
  • Coordinating with marketing, serve as principal editor for email communications, fundraising mailers and others public-facing materials.
  • Generate, write and edit news releases, background documents, plans and strategies, statements and media advisories.
  • Draft, review and shape content for online, marketing, social media and external communications.
  • Help draft speeches, talking points, prepared statements and opinion pieces.
  • Drive thoughtful and informed media pitching strategies to support the organization’s mission.
  • Review, prioritize and manage requests from the TV and film industry. Familiarity with video editing and storytelling a plus or the ability to learn.
  • Oversee daily media inquiries and requests in a timely matter. This may require being on-call weekends and working after office hours as needed.
  • Help draft speeches, talking points, prepared statements and opinion pieces.
  • Ensure consistency in public-facing messaging.
  • Act as media liaison and handle logistics and planning for new conferences and events.  
  • Assist in the preparation and execution of issues management planning.
  • Write and edit materials for communicating with media, employees and other key audiences regarding news and issues management.
  • Provide communications counsel and support to the organization’s leadership.
  • Develop innovative, strategic and creative solutions to communication challenges to ensure key messages are reaching the appropriate external and internal audiences.
  • Assist with coordination of global media and public relations activities.
  • Drive monthly report of communications activities and effectiveness, and competitive reporting.
  • Manage any administrative tasks appropriate to the position, including contracts of third-party vendors.  


  • Bachelor’s degree in communications, journalism or a related field required; 5-8 years of related experience in communications, public relations or media strategy.
  • A deep interest in the news and current events, and a familiarity with how media outlets – traditional and new – operate.
  • Developed relationships with journalists, including those in New York and other relevant media markets.
  • At ease pitching genuine news ideas and cultivating media relationships. Ability to recognize the importance of responsibility, authority and accountability.
  • Strong writing and editing ability.
  • Proven project manager.
  • Exceptional interpersonal skills and multi-tasking ability.
  • High level of organization and data management.
  • Experience with high-level media relations and issues management.
  • Excellent written and verbal communications; Stellar researcher with keen interest in current events; Well versed in traditional, digital and social media.
  • Ability to excel under tight deadlines and independently manage projects; Superior decision-making skills; Collaborative and communicative mindset; Strong work ethic and dedication to the mission of the organization.
  • Great interest in current events, news and social media.


  • This is a full-time position.
  • We offer a competitive salary and full benefits package.


  • Please visit our web site at
  • Include job title in the email subject field.
  • Please state the location where job posting was seen.
  • Send cover letter and resume to by 06/30/2018.

The National September 11 Memorial & Museum at the World Trade Center Foundation, Inc. is committed to workforce diversity. EEO.

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