Director, Digital Strategy & Client Engagement

Posted: 6/13/2018

Location: New York, New York
Function: Marketing & Communications
Specialty: Digital Marketing, Web Production
Level: Manager (Supervisor)
Duration: Full Time
Salary Description: competitive


NBCUniversal’s Operations & Technology (O&T) group is the shared services organization that provides the company with a broad portfolio of services and capabilities including media and studio operations, international operations, real estate, infrastructure, security and technology. The O&T group provides global support to NBCUniversal with a 2000+ strong workforce and is a critical to the growth and success of the company.
The NBCUniversal Digital & Emerging Technology group (DET), a division of O&T, is responsible for developing the digital technology vision and strategy that enables our portfolio of networks and brands. The team is responsible for enhancing, expanding and optimizing digital service offerings to drive true and measurable value for brand/businesses leaders and the company overall.

Role Purpose:
The Director, Digital Strategy & Client Engagement for Digital & Emerging Technology will be a seasoned technology professional who will be an advocate for NBCUniversal brands’ digital entities. They will have the pulse of market trends and industry disruption, while also guiding the development of world-class digital capabilities that will enable our varied businesses and brands to achieve their business goals.

The role will interact with the brands/businesses on a regular basis to consult and identify their strategy, product vision, features, and roadmap and then function as the brand conduit to O&T as their long range plans are developed. The partnership with the brands will include driving business priorities, managing expectations and trade-offs as related to implementation, and functioning as the primary O&T point-of-contact for the brand.

As a senior member of the team, the role will include assisting in project planning, execution, timing, functionality, quality, communication, and budgeting. They will also work closely with Product Management to set priorities for upcoming program increments and overall direction in long range planning. Overall, the role is a trusted technology partner and liaison to business and technology stakeholders. They are a key participant in defining, developing, and driving the digital and innovation agenda for the company.

Responsibilities:
  • Serve as the ambassador to brands for the Operations & Technology organization
  • Anticipate brand needs; have a strong understanding of current and future technology and business trends
  • Collaborate with Product Managers/Owners in developing a product vision and execution strategy
  • Consult with senior leadership to ensure strategic alignment of a portfolio of projects and multiple business units’ strategy and objectives
  • Manage requirement intake, business case development, and prioritization based on ROI, market timelines, project plans, and budgets
  • Socialize new requirements cross-brands to determine synergies, efficiencies, and reusability of technology
  • Work with multiple teams on cross-functional prioritization, communications, and risk management
  • Prioritize projects and estimate the impact of new or modified services in terms of cost, capacity, contingency, infrastructure, and one-time vs. ongoing resources
  • Own communications and updates to business/brand stakeholders as well as executive leadership teams
  • Collaborate with finance teams to develop and implement a costing and charge back methodology; maintain fiscal discipline for team
  • Negotiate priorities and timelines on behalf of the brands with Product Management


  • •Experience working within the media and entertainment industry
    •5+ years hands-on experience with emerging media technology products and project management
    •5+ years’ experience in a role demonstrating strong technical, quantitative, or analytical skills
    •Experience developing business cases and quantifying ROI and benefits from technology products and services
    •Experience with the Agile methodology and process
    •Self-starter and collaborator with the ability to engage with stakeholders directly, set agenda and goals and drive the conversation to achieve goals
    •Ability to work and communicate clearly and effectively with both business stakeholders and technology teams
    •Ability to manage multiple projects and priorities concurrently
    •Knowledge of market trends and leaders in the digital media space
    •Experience in product development, including requirements analysis, specification development, user design, and implementation
    •Experience in enabling customer workflows and operations
    •Experience managing large, complex initiatives to on-time completion in large matrixed organizations

    •In addition to deep project and program management expertise, he/she shows exceptional business aptitude, strategic thinking and creative abilities that reflect a strong understanding of the industry and how customers interact with and consume digital media products
    •A seasoned professional who can develop and communicate business aligned technology vision and strategy to all levels of the organization and stakeholders
    •A results oriented natural leader who can attract, motivate and inspire top talent
    •A change agent who embraces change eagerly, breaks new ground, and is contemptuous of the status quo. Strives to make our technology ‘best in class’ – welcoming new approaches and thinking when it comes to digital systems and products.
    •Astute in recognizing technology trends and disruptions and can interpret, articulate and apply them to our products to increase engagement and their appeal.

    At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

    We are one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news and information to a global audience.

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