Digital Operations Specialist
Location: Englewood Cliffs, New Jersey
Function: Marketing & Communications
Specialty: Digital Marketing, Web Production
Level: Manager (Supervisor)
Duration: Full Time
Salary Description: competitive
Manage Operations and Support personnel to ensure the availability and reliability of NBCUniversal assets distributed to partners and the end consumerOwn and manage strong working relationships with internal and external partners and clientsOversee the end-to-end distribution of NBCUniversal digital assets across a diverse portfolio of products, platforms, and partnershipsOwn and manage L1 support, including escalation, resolution, and reporting across the digital footprint and larger organizationPartner with GMO peers on delivery assurance and reliability to internal and external clientsServe as a primary point of communication into and out of the Digital NOC.Grow a strong partnership with our engineering and digital product teams to implement new technologies, resolve partner issues, and maintain minimal on-air disruptionAssist partners and clients to resolve issues, satisfy delivery obligations and to help execute workflow changes within our dynamic environmentPartner with your leadership team to develop technological and operational enhancements
Role Summary and PurposeContribute to a dynamic team overseeing the digital distribution of NBCUniversal, one of the world’s leading media and entertainment companies.
As a Digital Operations Specialist at NBC Universal (NBCU), you will oversee the distribution and support of NBCU’s digital properties including live streams and VOD assets to internal and external distribution partners and platforms. At the core, this role will oversee a team of L1 monitoring and support personnel within the NBCU Digital Network Operations Center (NOC). This team facilitates the monitoring and control of our digital distribution operation and associated internal infrastructure. You will manage day-to-day responsibilities and staffing of the L1 team. The operation will include real-time monitoring of live streams, VOD delivery workflows, internal content processing and management systems, and a set of data aggregation tools across the entire distribution chain. As a Digital Operations Specialist, you will act as L2 support and the primary point of escalation for the L1 team. In conjunction, you help oversee product support and delivery of video across on- and off-domain platforms.
Level 1 and Level 2 support will be facilitated by this collective group, including real-time troubleshooting, escalation, resolution and reporting of issues. As a face of Global Media Operations to internal clients, partners, and in some circumstances the public, the Digital Operations Specialist will play a key liaison, support, troubleshooting, and escalation and reporting role on behalf of the team. You will be a primary point of inbound and outbound escalations and communication on behalf of the greater Global Media Operations (GM) organization. Reporting on delivery confirmations, issue mitigation and performance metrics are part of the standard operating procedure and your daily responsibilities. You will also be accountable for measuring and controlling quality across the on-air environment, by driving best practice training, technology, and workflows.
This role is a unique opportunity to help grow a state-of-the-art, cutting-edge, one-of-a-kind facility and team that will pioneer digital delivery and distribution for the industry.
Essential Functions (Responsibilities):
Bachelor’s Degree or related field experience is required
Minimum of 2 years’ experience in Digital Operations
Minimum of 2 years’ experience in Product Support or Dev Ops
Minimum of 2 years’ experience in a Network Operations Center or digital distribution facility
Minimum of 2 years’ experience in a role with a track record of effective staff management along with high energy level, and strong team skills
Minimum of 2 years’ experience working on a support team
Willingness and ability to work or be on call at any time, sometimes on short notice in order to support a 24/7/365 operation
Interested candidates must submit a resume/CV through nbcunicareers.com to be considered
Must be willing to work in Englewood Cliffs, NJ
Must have unrestricted work authorization to work in the United States
BA/BS in related field
Extensive experience, understanding, and knowledge of digital product and distribution systems, standards, and processes
Technical experience with digital video and audio, troubleshooting and test techniques
Prior experience with video encoding, delivery distribution workflows
Experience with scheduling and resource management
Strong attention to detail, communication, and interpersonal skills
Effectively flexible in approach, and responds well to pressure
A track record of meeting or exceeding performance expectations
At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.