Digital Marketing Content Manager
Assume complete ownership for assigned areas and be responsible for accurate presentation as displayed to consumers
Keep the product/service specifications, pricing and additional information up-to-date for assigned areas of our website
Ensure accurate and coherent product and service content on the websites
Maintain content integrity on websites, conducting random audits of live site content
Solve problems and develop solutions to content issues and customer satisfaction concerns
Work with team members to put together and implement A/B testing scenarios
Maintain communication between the sales and marketing teams pricing and presentation
Post content on the website within SLA requirements, in accordance with the overall design and content strategy
Add, remove and edit information on a daily basis
Maintain and implement changes and updates to product descriptions, prices, images, and specifications reflecting latest promotions and offers
Perform Legal Audits per Cox Customer Legal and Regulatory Guidelines as well as FCC/FTC Regulations
Provide regular updates to management
Develop procedures for adding/editing product content and maintaining a system of notifications
Develop procedures for measuring successes and challenges in both external implementations and internal processes
Report on and provide detailed analysis on SLA timeframes
7+ years of experience required in related field (i.e. Marketing, Sales, Sales Operations, etc.); 5+ years of experience required if candidate possesses a related advanced degree.
Experience with Adobe Experience Manager/CQ or other content management tools required
Adobe Marketing Cloud product suites (including but not limited to Test & Target, Analytics & Audience Manager) experience preferred
Commitment to quality, organization, and attention to detail
Team player who can work independently with minimal Supervision and demonstrate initiative, ability to prioritize tasks, and follow up as needed
Capable of managing multiple tasks and working cross functionally with other departments
Strong reasoning/problem solving and analytical skills
Ability to quickly grasp business concepts and processes, including the company’s supply chain, Ecommerce and inventory management operations
Excellent listening, verbal, and written communication skills with ability to be effective at all levels of the organization
Understanding of Internet operations and content production is essential
BS/BA degree in related discipline strongly preferred
Background in Business Analysis, Training and/or Marketing recommended
Recommended 3-5 years’ work experience in a detail-oriented position, preferably with a high degree of Ecommerce exposure
About Cox Communications
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Organization: Cox Communications, Inc.
Primary Location: US-GA-Atlanta-6205-B Peachtree Dunwoody Rd
Employee Status: Regular
Job Level: Manager/Senior Manager
Shift: Day Job
Travel: Yes, 5 % of the Time
Unposting Date: 2018-07-24