Sr. Sales Operation Analyst

Itasca, Illinois
Sep 05, 2018
Metro Area
Full Time

Additional Locations: Additional locations include Geneva, IL, St. Charles, IL, and Evanston, IL, and Orlando, FL, Austin, TX, and Denver, CO.

Purpose of the Role:

Under general supervision, the Senior Sales Operations Analyst will provide constituent support to a subset of HMH groups including a primary focus on the Inside Sales Teams.

• Assist in the development and implementation of Inside Sales Optimization project

• Understands system capabilities to identify problems and write recommendations for process improvement procedures
• Provides end user support on a day-to-day basis to assigned constituent groups

• Setup and lead weekly touch base meetings with assigned constituent groups

• Meet with Inside Sales management personnel on a monthly basis to determine enhancements to be developed and issues and concerns to be resolved

• Assist and provide training as needed to ensure appropriate user comprehension and understanding of overall Sales processes

• Evaluates needed business process system requirements

• Interpret and vet new enhancement requests

• Participates and collaborates in developing and writing technical enhancement requests to improve system processes

• Recommend and coordinate IT solutions and ensure corrections or changes are implemented efficiently and effectively.
• Provide UAT and Smoke testing support for System Enhancements

• When required oversee UAT engagement with assigned constituent personnel 


  • Demonstrates strong organizational, observational and communication skills.
  • Demonstrates strong documentation and analytical skills, with attention to detail
  • Demonstrates strong analytical, qualitative and problem solving abilities.
  • Takes initiative to participate in learning opportunities and openly shares information with others
  • Ability to work in a team environment
  • Creative problem solving & strategic thinker
  • Familiarity with financial accounting (GAAP) and financial systems
  • Advanced Microsoft Excel (Pivot tables, VLookups, formulas) is required
  • Bachelor's Degree in Business, Finance, Accounting, or related discipline

Preferred Skills and Abilities:

  • SAP R/3, Business Warehouse, Business Planning and Consolidation Tool
  • Business Objects Explorer (or similar)
  • Microsoft Office Suite, including Access and Visio
  • SQL or Oracle knowledge
  • Sales Industry knowledge