Manager, Complex Marketing Programs

Atlanta, Georgia
Oct 11, 2018
Metro Area
Full Time



Cox Communications is seeking a Manager of Complex Marketing Programs who will report to the Director of Marketing Performance Measurement. This position will be responsible for aligning people, processes, data, vendors and technologies to deliver and monitor complex marketing programs (e.g. Campaign roll-off, speech analytics, customer on-boarding, etc.)

The Manager will lead a matrixed team that delivers customer impacting marketing programs aimed at improving revenue, ARPC and churn.  This will include developing requirements, overseeing deployment and revisions, leading change management, program monitoring, and identifying issues and fixes.

The successful candidate must be a self-starter who possesses a track record of willingness and ability to work collaboratively and effectively across departments and boundaries to deliver on project objectives. The Manager must be able to manage multiple tasks and projects simultaneously, own deliverables and program execution end-to-end, and prioritize workload effectively.

Primary Responsibilities:

  • Develops and maintains strong partnerships with boundary and third-party partners to ensure development of effective programs and accurate executions.

  • Makes presentations to peers and leaders reviewing status, issues, and plans.

  • Influences and partners closely with peers and leaders to implement and maintain initiatives.

  • Understands best practice processes and align solutions and data to optimize those processes.

  • Help select, configure, and integrate solutions. 

  • Ensures solutions meet security and legal requirements.

  • Leads proof of concept efforts to quickly test and validate the usefulness of solutions.

  • Keep current with the latest technologies and techniques and advise on their implications.

  • Interacts with operations and technology to ensure the successful implementations.

  • Analyzes new business requirements, determines current performance, and builds and manages detailed project plans to implement improvements and/or corrective actions.

  • Partners in the development of training and adoption materials to support initiatives.

  • Serve as primary execution owner for programs and be responsible for excellence of execution and quality checks.

  • Spearhead cross functional solutions for any program issues that arise.

  • Partners with teams like IT, technology, marketing analytics, marketing strategy, pricing, vendors, etc.



  • 7+ years of experience required in related field (i.e. Marketing, Project Management, etc.); OR 5+ years of experience required if candidate possesses a related advanced degree.

  • Requires experience with customer facing marketing programs.

  • Requires experience managing marketing technology.

  • Requires experience working within an analytics or business intelligence environment.

  • Excellent interpersonal, collaborative and communication skills to work effectively with teams throughout the organization.


  • BS/BA degree in related discipline strongly preferred (i.e. Marketing, Business, etc.). 

  • 2+ years of experience in a management role preferred.

  • Experience in telecommunications industry desired.

About Cox Communications

Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at and

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Organization: Cox Communications, Inc.

Primary Location: US-GA-Atlanta-6205-B Peachtree Dunwoody Rd

Employee Status: Regular

Job Level: Manager/Senior Manager

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: 2018-10-17

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