Manager Direct Sales

Phoenix, Arizona
Nov 17, 2018
Metro Area
Full Time


At Cox, we connect people to the things they love. Now we’d like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand. 

The Manager Direct Sales is responsible to providetactical leadership to a direct sales force to ensure goals and metrics are achieved through strategic planning, review, process development and implementation. Motivates and develops team members through proven and innovative techniques.  Exceeds revenue growth and profit objectives by maximizing sales to residential customers.

At Cox Communications, our employees are our most important resource. To demonstrate the value we place in our employees, we offer: 

Competitive base salary plus unlimited commission potential

Generous benefits to include healthcare day one, paid time off and 401(k) matching

Free Internet and other Cox discounted services

Career development programs and ongoing training, including tuition assistance

Future career growth and promotional opportunities 

Primary Responsibilities and Essential Functions

Creates and develops a strong sales culture through effective leadership and vision. 
Selects, manages and develops high performance sales teams that sell across all Cox product lines. Ensures appropriate staffing and labor mix. 
Monitors and analyzes sales performance, and takes accountability for driving improvements in sales revenue growth, sales productivity, sales quality and optimization of customer satisfaction. 
Drives alignment, consistency, and cohesiveness in people practices, direct sales activities and overall performance management to achieve personal and department goals. 

Establishes and leverages strong business alliances with key internal and external partners to maximize channel effectiveness. 
Develops team members to promote career pathing and succession planning. 

Analyzes competitive market trends, coordinates and communicates with other departments to determine appropriate response. 

Ensures overall financial and non-financial performance goals are met or exceeded and departmental headcount is optimized. 

Organizes and plans day to day strategies of sales team to ensure maximum productivity. 

Develops and provides performance feedback to direct reports in order to achieve all sales goals and promote individual and team development. 

Effectively resolves complex customer complaints concerning all areas of the company in a win-win fashion by building rapport and using creative problem-solving skills. 
Communicates all current and upcoming sales and marketing plans/strategy to sales team. 
Supports, and effectively communicate and executes on new initiatives. 
Conducts performance reviews for all direct reports. 

Provides critical leadership to insure proper communication and workflow among sales team and internal business partners. 
Consistently reviews and develops department goals based off company budget and direction as announced. 
Manages internal and external resources to meet or exceed customer and/or business expectations including but not limited to staffing and workload allocation. 
Assists in tactical and strategic business planning. 
Participates in the development of annual operating budgets and re-forecasts as necessary. 
Develops and implements processes to improve efficiencies. 
Monitors and ensures compliance with all company policies. 
Create or modify reports as needed.

May develop and manage sales contests and/or incentives. 

Conducts meetings with direct reports as needed, attends and participates in company meetings as required. 

Remains current on all Cox product information. 



High School Diploma; GED or equivalent work experience required 

7 or more years of experience required in related field (i.e. Marketing, Sales, Sales Operations, etc.) 

5 or more years of experience required if candidate possesses a related advanced degree.  

Requires strong knowledge of Microsoft Word, Excel, PowerPoint, and proficient with technical applications.  

Excellent interpersonal, presentation, and collaborative skills to work effectively with teams throughout organization. 

State Licensing may be required to sell Home Security 




BS/BA degree in related discipline strongly desired (i.e. Marketing, Business, etc.).   

2 or more years of experience in a management role preferred.  

Experience in telecommunications industry desired.   

Technical Certification in related discipline strongly desired.  


About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.  Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.  Cox is not responsible for any fees or charges associated with unsolicited resumes.

Organization: Cox Communications, Inc.

Primary Location: US-AZ-Phoenix-1550 W Deer Valley Rd

Employee Status: Regular

Job Level: Manager/Senior Manager

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: 2018-12-20

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