Business Process Improvement Lead Intern

Altice USA
Bethpage, New York
Jan 10, 2019
Metro Area
New York
Full Time

Altice USA (NYSE: ATUS) is one of the largest broadband communications and video services providers in the United States, delivering broadband, pay television, telephony services, proprietary content and advertising services to approximately 4.9 million Residential and Business customers across 21 states through its Optimum and Suddenlink brands.

From high-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.

Our business-specific, internship program encourages students to put their knowledge into practice while they develop additional skills through experiential learning, team building events and structured feedback sessions. Our goal is to provide today’s talent with the training, exposure and motivation needed to grow into the leaders of tomorrow.

Interns in this role will support one of two teams, 1) Quality of Service or 2) Process Design Team through business process improvement initiatives.

Quality of Service track provides an opportunity to improve process through the Quality Management cycle of planning, assurance, control, and improvement. This track requires strong technical and analytic skills to analyze KPIs and metrics, review process flows, identify drivers, and coordinate improvements with various function groups.

The Process Design track provides an opportunity to aid the design of processes for new product and services. Strong consideration for the overall customer experience is required to reduce overall customer effort, drive customer satisfaction, and ensure effectiveness and efficiency of the process.

· Completing an MBA degree between December 2019 and June 2020

· Hands on experience with process improvement in an academic or professional setting

· Experience with business analysis and understanding business requirements

· Demonstration of keen business acumen

· Passionate, innovative, and motivated future leaders

· Able to think critically and thrive in fast-moving, high-profile environments

We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace.

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