Customer Service Associate

Employer
DIGIDAY
Location
New York City, New York (US)
Salary
Competitive compensation and benefits
Posted
Jan 10, 2019
Level
Entry Level
Metro Area
New York
Duration
Full Time

Customer Service Associate
Digiday is looking for someone with 0-2 years experience to join our subscriptions team.

This is an opportunity for an ambitious self-starter to learn quickly about customer service, email and social marketing, operations, memberships and more at a fast-paced media company.

This role will involve dealing with day-to-day customer questions and requests via email, phone and other digital platforms, and handling various other operational aspects of Digiday Media’s membership products as required. This will include responsibility for daily email newsletters and communications with current and prospective members across both Digiday and Glossy, and working closely with editorial teams to ensure content is reaching members.

Responsibilities include:
- Dealing with inbound questions and requests from existing members and potential customers.
- Helping customers with new purchases, billing issues, password problems etc.
- Producing daily email communications with current and prospective members
- Communicating with members about new features and products
- Helping to coordinate small events both in-person and via online platforms
- Updating website and email copy
- Assisting with social media marketing
- Assisting with department operations as needed (ie. mailing, collateral distribution)

To apply for this position please send a resume and a cover letter detailing why you believe you’d be well-suited to it. 

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