Manager, Consumer Investigative Center

Posted: 1/16/2019

Location: Dallas - Fort Worth, Texas
Function: Production
Specialty: Television & Film, Video
Level: Manager (Supervisor)
Duration: Full Time
Salary Description: competitive


NBC and Telemundo Owned Stations is seeking a manager to oversee the Consumer Investigative Center. This is a unique opportunity to impact local communities and address concerns of viewers through managing a large staff of producers. This role reports into the VP, News KXTX with accountability into News and Standards leadership at NBC and Telemundo Owned Stations.


Essential Responsibilities
  • Seeking a hands-on Consumer Investigative Manager/Producer to join our NBC and Telemundo Consumer Investigative Center
  • Manage the day to day operations of the Consumer Investigative Center. Consumer Hotline Producers at the center research, refer and mediate consumer viewer complaints.
  • Oversee the daily workload of consumer hotline producers, including scheduling and ensuring that all viewer calls are responded to by the center.
  • Work closely with NBC and Telemundo News and Standards management as well as stations’ editorial staff to assure highest level of integrity.
  • Manage and develop personnel, make hiring decisions and establish performance goals and guidelines
  • Oversee the evaluation and performance appraisal of consumer hotline producers Coach and develop staff to work and grow in a positive environment
  • Foster a positive and supportive environment that promotes diversity and inclusion
  • Work with local station management in the effective use of resources and synergies in managing operations to develop standards and processes for optimal performance


  • Basic Qualifications
  • Bachelor’s Degree or equivalent experience
  • Previous experience partnering with internal legal teams and working knowledge of federal, state and local laws impacting operations as they relate to research, investigations and undercover news content
  • Must be bilingual (English and Spanish )

    Additional Job Requirements

    • External applicants must submit a resume/CV through nbcunicareers.com to be considered (Note- job #).
    • Must be willing to work in Fort Worth, TX near the DFW airport and able to travel as needed
    • Must be willing to work extended hours, overtime, on weekends, and any shift (including nights, weekends and holidays) as assigned
    • Must be bilingual (English and Spanish ) Must be able to speak, read, and write in Spanish and English
    • Must be 18 years or greater
    • Must have unrestricted work authorization to work in the United States
    • Must have a valid driver’s license
    • Must accept Solutions as NBCUniversal’s Alternative Dispute Resolution program

      Desired Qualifications

      • Minimum 5 years experience in television broadcast focus
      • Experience managing a team of at least five members
      • Strong CAR (Computer Assisted Reporting) skills
      • Basic understanding and demonstration of creativity, news producing or reporting, with consumer/investigative editorial judgment, journalistic ethics and libel laws
      • Strong computer research skills and working knowledge of analyzing data
      • Knowledge of undercover investigation techniques
      • Proactive think/self-starter with attention to detail
      • Strong interpersonal skills: Must be energetic, motivated and work well with others
      • Significant experience in the news environment and strong journalistic skills
      • A pioneering spirit with desire to learn emerging technologies and invent the future
      • Passionately develops and presents story ideas
      • Skills to be a problem solver

        At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

        NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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