Senior Designer - UX Design

Atlanta, Georgia
Jan 18, 2019
Metro Area
Full Time
Role Summary
An expert in user experience design and able to execute projects with oversight. Accountable for and serves as an expert on projects related. Has advanced understanding of assigned products UX and agile team structure and environments. Passionate and driven to affect change and/or enhancements to satisfy customer needs and optimize customer experience through product innovation and/or improvements to internal organization, processes and technology. Recommends resources to address/balance customer needs. Typically assigned to larger, moderately complex projects requiring independent decision-making. Identifies and dimensions issues with peers and 1st level mgmt. to synthesize ideas and solutions that impact operational results. Focus is on products sub-elements or features with immediate to near term effects.       Partners with cross-functional teams and stakeholders on ideas and solutions that impact operational results.                                                    
Primary Responsibilities

  • Responsible to deliver activities and tasks necessary for successful product development and launch projects and achievement of business objectives. 

  • Manage and review allocated budget and actual spend for product development and lifecycle activities.

  • Guide and support cross-functional teams to move ideas through a project funnel from ideation through deployment as the champion and owner of the initiative.

  • Support of agile activities including sprint planning, backlog grooming and prioritization and user story creation to support features.

  • Developing as leader with respect to project development, team interactions, business insights and product management.

  • May generate business insights which guide product solutions. 

  • Identify consumer expectations and unmet needs with product and services to innovate and create solutions that address gaps and enhance customer experience.  Directs product features from ideation through deployment.

  • Analyze customer, business and product performance metrics and interpret underlying drivers to translate into data-based recommendations.

  • Develop a documented product vision which aligns with and/or enhances consumer needs, market and competitive trends and corporate strategy.

  • Translate vision into clear and defined UX requirements to drive functional specifications and technical requirements. 

  • Drive the development of user experience frameworks which define the product value proposition to support product and services roadmap investments in collaboration with business partners.

  • Research and evaluate product performance to prioritize UX improvements that optimize UX  and strengthen product/service.

  • Facilitates communication amongst project leaders, peers and relevant department and cross-functional stakeholders to maintain alignment and awareness of current state of the experience and vision. 

  • Collaborate with journey lead to understand user and business needs, identify design opportunities, and create meaningful service experiences.

  • Create, sustain and optimize operational practices and procedures to drive efficiencies.

  • Monitors developments within the industry, vendor community and technology trends and considers UX implications in light of product roadmaps.  

  • Is a recognized expert in the organization in a broad UX discipline or in a narrow but specialized component of the UX discipline.

  • Researches design techniques to further the organization's objectives.

  • Is consulted by other associates.     

  • 5 or more years of experience required in related field (e.g. User Experience, Design, UX Strategy etc.)

  • 3 or more years of experience required if candidate possesses a related advanced degree.

  • Excellent interpersonal, collaborative and communication skills to work effectively with teams throughout organization.

  • Demonstrate strong technical and market knowledge.


  • BS/BA degree in related discipline strongly desired (e.g. Psychology, Engineering, Computer Science, arts etc.)

  • Experience in telecommunications or high-tech environment.

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.  Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.  Cox is not responsible for any fees or charges associated with unsolicited resumes.

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