RapidScale Cloud Solutions Engineering Manager (East)

Springfield, Virginia
Jan 18, 2019
Account Management
Metro Area
Full Time
The Cloud
Solutions Engineering Manager is responsible for coaching and mentoring
pre-sales engineers that support complex managed services solutions in a cloud
hosting environment.  The Director must be a subject matter expert on all
RapidScale solutions and continually working to improve themselves, their
employees, and our company.  Position includes direct customer involvement
on sales opportunities, validation of all quotes, ongoing enhancement of
service and product descriptions, and interfacing with Sales, Marketing, and
Engineering teams to keep up-to-date on all new service capabilities.


Primary Responsibilities and Essential


  • Develop and
    maintain internal and external relationships with clients, partners, vendors
    and colleagues. Communicate professionally and effectively at all levels.
  • Take a leading
    role in senior level presentations and large-scale customer negotiations with
    Sales Teams and Sales Partners.
  • Provide metrics /
    detail on number / status of opportunities being supported for all team members
  • Ensure
    consistency of solutions, value proposition, and pre-sales support methodology.
  • Assist assigned
    SE and sales team on technical aspects of proposal writing and development.
  • Ensure smooth
    transfer of solution design details and knowledge from Solutions Engineering
    team to Engineering teams and Project Management teams for all new service
  • Ensure solutions
    comply with operational processes and policies related to solution design and
  • Have a deep
    understanding of product and service pricing to ensure profitability on all
  • Foster a customer
    service-oriented approach for all team members.
  • Provide feedback
    on new products and revisions of existing products
  • Monitor SE team
    member performance against established targets
  • Monthly KPI reporting
  • Up to 75% travel



  • 5+ years of experience in pre-sales
  • 5+ years of progressive experience
    implementing information technology solutions
  • Strong problem resolution and conflict
    management skills
  • A working knowledge of Microsoft
    Windows and Linux operating systems
  • A working knowledge of Local Area
    Network (LAN) and Wide Area Network (WAN) technologies
  • Strong understanding of network and security
  • Understanding of IP addressing and
    subnets, routing protocols, firewalls, and load balancing
  • Strong interpersonal skills; must work
    effectively with associates; be a team player
  • Demonstrated technical sales
    leadership skills
  • Excellent communication skills, verbal
    and written; must communicate effectively and in a professional manner
  • Effectively multitask, organized, and
    manage priorities
  • Strong MS Office and Visio Skills
  • Must project confidence and creativity
  • Must display a willingness to learn
    and self-motivate
  • Keep a positive attitude at all times
  • Prior technology sales experience




  • BS/BA
    in related discipline strongly desired
  • History of
    technical sales support and/or sales support leadership in a managed IT
    services, managed hosting or cloud services business  
  • Knowledge
    of IT managed
    services and/or cloud managed services with a network
    of local contacts

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.  Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.  Cox is not responsible for any fees or charges associated with unsolicited resumes.

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