Agent Channel Specialist - Cox Business

Omaha, Nebraska
Jan 18, 2019
Account Management
Metro Area
Full Time
**This role can be based in any Cox Business market**
The Agent Channel Specialist provides service and support and grows selling agent generated accounts as a member of the Indirect sales team. Develops ongoing relationships with agents, coordinates sales activities, ensures projects are submitted correctly. The position is spent supporting Agent Channel Managers and assisting agents.  The role is part of a goal-driven, sales organization with pressure to grow revenue quickly. Incumbent will manage their own schedule.  May have to spend 6-7 hours a day entering information into order generation system.  
Primary Responsibilities and Essential Functions• Works with Agents and Agent Channel Managers to develop proposals for sales opportunities generated by agents that are appropriate solutions for meeting customer needs.  • Checks serviceability of agent generated opportunities, qualifies opportunities, assigns opportunities to local Agent Channel Managers when appropriate, and consistently promotes upsell of revenue.• Negotiates renewal of expired contracts with assigned agent accounts. Verifies that service pricing reflects pricing structures set at the corporate level.  • Collaborates with Sales Support to ensure quality hand-off of projects and proper implementation of agent sales.  • Works with Agent Channel Managers to develop and review sales plans and renewal plans. Handles the details of implementation and service delivery for assigned agent accounts.  • Uses a spreadsheet-based tool to assess the ROI for prospects who are not currently on the Cox network and forwards the result for approval.  • Ensures that requests for major service changes (moves, adds, changes) are carried out and that trouble tickets are resolved expeditiously, as necessary. Responds to agent inquiries.  • Keeps agent database up to date by recording all activities, transactions, and communications with agents.  • Attends job-related training to increase knowledge of Cox and competitor telephony, data, and video services/solutions, customer premise equipment, networking, consultation, negotiation, and sales skills; attends strategic and/or development meetings with Sales management.  • Participates in internal meetings to create product packages, sales processes, communicate and coordinate sales, report on sales activities, implement new products, solve problems, and keep up-to-date with information about Cox. • Creates and participates in opportunities to serve as a public representative and image builder of Cox in the community to network and develop and maintain Cox’s presence; (e.g. promotes and/or attends non-profit events).  Qualifications:Minimum • HS diploma, GED or relevant work experience• 2 or more year of experience in related field in business to business sales or account development experience.• Requires a minimum of 6 months’ work experience using Windows-based PCs, MS Office
Preferred • 2 years telephony and data transport experience preferred for Carrier/Wholesale role• 1-year experience in telecommunications (telephony, data and video) sales or account development for the role• Valid driver’s license, good driving record, reliable transportation• Excellent skill in adaptability, applied learning, building relationships, written communications, expanding and advancing sales opportunities, formal presentation skills, high impact communications, continuous learning, negotiation, PC skills, product knowledge and technical platform, reasoning and sustaining customer satisfaction in order to work effectively with teams throughout the organization.

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.  Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.  Cox is not responsible for any fees or charges associated with unsolicited resumes.

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