Audit Reconciliation Representative - Bilingual
- Full Time
The Bilingual Audit Reconciliation
Representative is responsible for reconciling dealer lot audits for those units
coded CUV (collateral unverified) and PFC (pending funding consumer). During
this process Audit Account Representatives are in contact with auctions, NGC
clients and repair facilities while also reaching out to local Account
Executives in order to reconcile the missing units. Audit Reconciliation
Representatives are also tasked with calling on early stage delinquent accounts
as well as other forms of risk mitigation.
- Analyze risk and
manage assigned portfolio that includes evaluating dealer performance,
educating dealers and preventing account issues.
- Working with
dealers to determine the disposition of missing units by determining
alternative acceptable unit verification (such as photos) and calling auctions,
repair shops or other third parties.
- Work with and
advise Account Executive and Regional Director of the audit findings and
alerting CRAM’s and the management team to any problem audits.
- Code out units
that have not been reconciled within established timeframe and collect pay-off
on sold units.
- Will be required to perform other
duties as requested, directed or assigned.
Job Knowledge, Skills and Abilities:
- Highly organized
to manage projects and time lines in a high-volume environment
- Ability to communicate
and negotiate over the phone to various socioeconomic levels to gather
information and problem solve.
- Proficient user
of Microsoft Office especially Excel
- Ability to
proficiently use third-party software such as InContact and Field Logic
- Light collections
background experience preferred (not required)
Education and Experience:
- High school diploma or equivalent
required; Bachelor of business/economics preferred
- Negotiations and collection skills
- Auditing experience preferred
- Basic knowledge of the automotive
- English and French languages are required as it is a bilingual role
About Cox Automotive
Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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