Supv Client Service

Location
Mount Juliet, Tennessee
Salary
competitive
Posted
Jan 18, 2019
Specialty
Account Management
Metro Area
Other
Duration
Full Time

This position supervises and directs the daily activities of Account Operations Coordinators and is responsible for maintaining positive relationship with Commercial Accounts customers, maximizing Recon opportunity, and assuring the quality of services provided.  The Account Operations Supervisor acts as a liaison between the auction and commercial accounts in regards to accuracy and quality of vehicle preparation.  This position is utilized at locations with consignment exceeding 300,000 vehicles per year only.   

Job Responsibilities: 

  • Supervise and coordinate the activities and the work flow of Account Operations Coordinators for commercial accounts. Establish and maintain a good working relationship with Commercial Account Representatives, Lot Operations Management and Quadrant Coordinators. 
  • Ensure vehicles are approved and processed accurately, and prepared to the customer’s standards in a timely manner, while meeting contractual service levels. 
  • Schedule coordinators for review of sale for Commercial Accounts after completion of the pre-sale reconditioning. 
  • Provide schedule of sale line-up to lot and recon managers for proper routing of vehicles, coordinating aged units first. 
  • Verify that vehicle information is accurately recorded and vehicles are properly numbered for sale.  
  • Walk and audit sale line with clients to ensure quality standards are met. 
  • Supervise and direct the work Account Operations staff by determining work procedures, preparing work schedules, expediting the workflow, assigning duties and examining work for accuracy and conformance to policies and procedures. 
  • Assist manager in counseling and disciplining employees, in evaluating employee job performance and conducting performance appraisals. 
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.   
  • Work with manager to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.   
  • Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.  
  • Enforce all company policies and procedures related to employee and customer conduct. 
  • Perform other duties as assigned by management
  • Qualifications:

    Qualifications: 

  • High School Diploma or equivalent required. 
  • 1 - 3 years of experience in the automobile industry or the Auction business required. 
  • Strong communication and interaction skills required. 
  • Competent supervisory experience and/or successful completion of a leadership program and excellent organizational skills required”.
  • Good computer and software knowledge, as well as experience with AS400 essential. 
  • Ability to work well with others and maintain focus and productivity under compressed deadlines.   
  • Strong attention to detail needed.   
  • Valid driver's license and good driving record required. 
  • Ability to drive vehicles with standard and automatic transmission 
  • Regularly required to stand, walk, reach, talk and hear. 
  • Ability to sit or stand for prolonged periods of time. 
  • Vision abilities required include close, distance, color, and depth perception. 
  • Frequently required to stoop, kneel, crouch, bend, squat and climb. 
  • Work Conditions: 

    Moderate noise level.  Occasional exposure to outdoor weather. 

      


    About Cox Automotive

    Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com

    Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

    Similar jobs

    Similar jobs