Senior Dealer Success Consultant

Location
Shreveport, Louisiana
Salary
competitive
Posted
Jan 28, 2019
Specialty
Account Management
Metro Area
Other
Duration
Full Time
The Senior Dealer Success Consultant is responsible for retaining, advocating and growing a portfolio of franchise and large independent automotive dealers. They will offer creative solutions to help dealers reach their business objectives and provide insights to Cox Auto Media Solutions Group (CAMSG) partners regarding key dealer business challenges. They will also reinforce the value of existing CAMSG Solutions and serve as the primary point of contact for CAMGS; this position owns, deepens and continually builds the relationship with the dealers they are responsible for.

 

Key Responsibilities:

• Ensure CAMSG solutions are meeting and exceeding dealer expectations

• Expand relationships with dealer partners to maximize revenue & minimize 

   cancellations; Work closely with assigned dealers to provide a consultative sales-

   assessment of their Internet advertising needs; own, deepen and continually build

   the relationship with their dealers.

• Reinforce value proposition with content

• Leverage qualitative and quantitative data to provide dealer insights

• Conduct quarterly business reviews

• Identify cross-sell and upsell opportunities within portfolio of assigned accounts via 

   Salesforce Customer Relationship Management system; Support Business

   Development Consultants and Engineers to discover, design and propose solutions to

   meet dealer objectives

• Advocate for assigned dealers during the implementation and on boarding of

   solutions

• Respond and route customer issues to the appropriate point of contact

• All other duties as assigned

Qualifications:• 3+ years proven experience in a revenue retention and account growth role

• Has completed relevant training requirements

• Previous experience working independently

• Ability to travel for meetings, training, etc.

• Valid driver license

• Demonstrated proficiency and knowledge in various technologies

• Exceptional verbal and written communication skills

 

Education Required:

• HS Diploma/GED required

 

Preferred Qualifications:

• Previous experience in the automotive industry

• Previous experience in media, advertising (preferably digital)

• Previous experience using a Customer Relationship Management system

• Previous experience meeting face-to-face with customers


About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

 

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