Customer Service Representative (KXAS)

Posted: 1/30/2019

Location: Dallas - Fort Worth, Texas
Function: Sales & Business Development
Specialty: Business Development, Sales
Level: Manager (Supervisor)
Duration: Full Time
Salary Description: competitive

Role Purpose KXAS TV, an Owned Local NBCUniversal television station in Dallas/Fort Worth, is looking for a CSR to assist our Local Core Sales Team, our Digital Sales Team efforts and National Sales offices throughout the country. NBCUniversal is one of the world's leading media and entertainment companies. We develop, produce and market entertainment, news and information to a global market. This position will report to the Sales Manager.

Job Duties

  • Work closely with Sales team in all aspects of broadcast and digital ad sales.
  • Regular duties include stewarding and reconciling advertisers' schedules, providing clients with any information on scheduling or programming changes, providing air times, helping with billing problems, sending promo materials as needed, writing up and processing sales orders and contracts, answering phones and maintaining up-to-date files.
  • Miscellaneous tasks as needed.
  • Will have extensive contact with advertising agencies as well as internal departments of NBCUniversal

Basic Qualifications

  • Minimum 4 years experience using MS Office
  • Minimum 1 year experience in an administrative support role

Additional Job Requirements

  • Interested candidate must submit a resume/CV through to be considered (note job #)
  • Must be willing to work in Fort Worth, TX close to the DFW Airport
  • Must have unrestricted work authorization to work in the United States
  • Must have a valid driver’s license
  • Must have unrestricted work authorization to work in the United States
  • Must be covered by Solutions, NBCU’s Alternative Dispute Resolution Program

Desired Qualifications

  • Bi-Lingual Spanish/English preferred
  • Bachelor’s degree preferred
  • Experience in a sales environment preferred
  • Experience with Wide Orbit TV traffic system a plus
  • Strong organizational skills with the ability to prioritize
  • Strong interpersonal skills/team oriented
  • Strong computer skills especially in Excel, PowerPoint, and Word
  • Excellent interpersonal and client relation skills
  • Able to multi-task in a fast paced environment
  • Ad serving software and tracking knowledge a plus
  • Superior phone skills, excellent verbal and written communication skills
  • Must be a team player with a strong work ethic
  • Working knowledge of digital sales (i.e. Online display banners and Mobile banner trafficking) preferred

At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

We are one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news and information to a global audience.

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