Dealer Support Representative - Co-op- Dealertrack

Feb 08, 2019
Account Management
Metro Area
Full Time
About Dealertrack


Dealertrack Canada is the leading provider of web-based software
solutions and services for all major segments of the automotive, marine,
recreational vehicle, motorcycle and powersport retail industries. Dealertrack
Canada serves dealers, lenders, OEMs, third-party retailers, agents and
aftermarket providers with its comprehensive set of solutions including
Sales/F&I products; market data for dealers, lenders and OEMs; and digital
document services. Dealertrack Canada is a subsidiary of Dealertrack, which is
owned and operated by Cox Automotive Canada. For more information about
Dealertrack Canada, visit





The Dealer Support Representative will respond to inbound telephone
calls and e-mails from dealerships, assist in troubleshooting and resolving
inquiries, provide supplementary training related to Dealertrack Canada
products and services, and knowledgeably discuss the benefits and features of
any of the DT suite of products.


Key responsibilities


  • Interact
    (primarily via telephone) with internal and external stakeholders including
    dealership, lending or strategic partners to provide and process information in
    response to inquiries, concerns and requests related to Dealertrack Canada services
    and/or products

  • Effectively
    triage, troubleshoot and diagnose potential issues and provide the appropriate
    resolution or ‘workaround’ to the reporting party

  • Provides
    supplementary training to dealership personnel when required via telephone
    related to Dealertrack Canada services and/or products

  • Communicates
    effectively and with regularity customer/partner feedback received related to
    the Dealertrack Canada services and/or products

  • Effectively
    escalate and communicate systemic issues when needed to ensure
    internal/external ‘Service Level Agreements’ are delivered as committed

  • +2 years of customer service

  • Enrolled in a College program
    or undergraduate degree program in a relevant field, or an equivalent
    combination of experience and training

  • Exceptional
    communication skills (oral and written)

  • Finance and/or
    automotive experience definitely an asset

  • Ability to
    prioritize workload according to demands, and demonstrated ability to

  • Demonstrated
    ability to problem-solve and think analytically

  • Excellent
    decision making, follow-up and organizational skills

  • Previous
    experience in a customer-service environment an asset

  • Technical
    experience supporting a web-based or client-based application a definite asset

  • Proficiency in
    a windows environment. Competent in the use of MS Word, Excel and Outlook

  • Language: English
    required and French an asset




  • Co-op position
  • Duration: 4 months

About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


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