Outside Client Service Coordinator II

Location
Portland, Oregon
Salary
competitive
Posted
Feb 08, 2019
Specialty
Account Management
Metro Area
Portland
Duration
Full Time

This position is responsible for
overseeing and coordinating Reconditioning vehicles through the reconditioning
fulfillment process. The Reconditioning Services Coordinator schedules,
monitors and communicates all activities related to the reconditioning of these
vehicles, verifies required information and paperwork, and performs appropriate
data entry.  




Job
Responsibilities:



  • Perform various clerical and
    administrative duties relating to vehicle recon fulfillment.
  • Evaluate reconditioning needs and provide
    timely and accurate quotes.
  • Perform walk around of the units and
    evaluate cosmetic reconditioning needed.
  • Estimate cost for cosmetic repairs and
    discuss with customer to gain approval. 
    Record the outcome in the appropriate tools.
  • Manage customer’s expectations of recon
    fulfillment activities through proactive communications.
  • Coordinate with the reconditioning shop
    areas for vehicle repairs and post charges to appropriate account in a timely
    manner.
  • Create and maintain charges associated
    with reconditioning fees related to these accounts.
  • Build deep service relationships with
    customers.
  • Respond to customer inquiries relating to
    assigned customer vehicles, provide quality service, and assist in resolving
    problems.
  • Be knowledgeable of customer account
    agreements, vehicle files, verification of title information, records of the
    completion of reconditioning work, and other required information.
  • Enter all pertinent information into
    AS400, AutoPoint, and other tools for approved work requested by customer.
  • Utilize the AS400/VCF/AutoPoint systems
    to monitor and track vehicle repairs.
  • Communicate and schedule
    repairs/enhancements with Recon Shop management.
  • Monitor vehicle through reconditioning
    fulfillment process to ensure timeline commitment is met.
  • Review completed work ensuring customer
    quality standards are achieved and/or exceeded.
  • Soft sell additional services to dealers
    upon delivery of existing work.
  • Follow up with customer to confirm
    completion and satisfaction.
  • Visibly demonstrate safety commitment by
    following all safety and health procedures and modeling the behaviors related
    to such. Work in cooperation with safety leadership in support of all safety
    activities aligned with Safety Excellence.
  • Perform other duties as assigned by management.

Qualifications:
  • High
    School Diploma or equivalent required.
  • 4
    years of clerical or administrative support experience required.
  • Valid
    driver’s license and safe driving record required.
  • Excellent
    communication and organizational skills required.
  • Advanced
    computer software skills necessary.
  • Must
    be able to use general office equipment (i.e., copier, fax machine, etc.).
  • Ability
    to sit or stand for prolonged periods of time.
  • Ability
    to perform repetitive data entry tasks, manual dexterity.
  • Vision
    abilities required include close, distance and depth perception.


















  

Work Environment:

  • Occasional
    exposure to weather conditions, fumes, and noise. 

About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

 

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