Outside Client Service Coordinator II

Portland, Oregon
Feb 08, 2019
Account Management
Metro Area
Full Time

If you love cars, Manheim is the place to be! Our employees are what make Manheim the company it is -the largest and best automotive remarketing company in the world, with 20,000 employees in 122 operating locations around the globe. Be a part of the team that is transforming the way the world buys, sells and owns cars.

Who we are looking for:

Manheim is looking for an eager Client Service Coordinator II who has a knack for cars and a yearning to be a part of a fast-growing automotive company. In this position, you will be responsible
for overseeing and coordinating reconditioning vehicles through the
reconditioning fulfillment process. If you want to work in a fun environment and are looking for more than a job, apply today and begin your career with us! 

What you will do:

  • Schedule, monitor and communicate all
    activities related to the reconditioning of vehicles, verifies required
    information and paperwork, and performs appropriate data entry.
  • Perform various clerical and
    administrative duties relating to vehicle recon fulfillment.
  • Evaluate reconditioning needs and provide
    timely and accurate quotes.
  • Perform walk around of the units and
    evaluate cosmetic reconditioning needed.
  • Estimate cost for cosmetic repairs and
    discuss with customer to gain approval. 
    Record the outcome in the appropriate tools.
  • Manage customer’s expectations of recon
    fulfillment activities through proactive communications.
  • Coordinate with the reconditioning shop
    areas for vehicle repairs and post charges to appropriate account in a timely
  • Create and maintain charges associated
    with reconditioning fees related to these accounts.
  • Build deep service relationships with
  • Respond to customer inquiries relating to
    assigned customer vehicles, provide quality service, and assist in resolving
  • Be knowledgeable of customer account
    agreements, vehicle files, verification of title information, records of the
    completion of reconditioning work, and other required information.
  • Enter all pertinent information into
    AS400, AutoPoint, and other tools for approved work requested by customer.
  • Utilize the AS400/VCF/AutoPoint systems
    to monitor and track vehicle repairs.
  • Communicate and schedule
    repairs/enhancements with Recon Shop management.
  • Monitor vehicle through reconditioning
    fulfillment process to ensure timeline commitment is met.
  • Review completed work ensuring customer
    quality standards are achieved and/or exceeded.
  • Soft sell additional services to dealers
    upon delivery of existing work.
  • Follow up with customer to confirm
    completion and satisfaction.
  • Visibly demonstrate safety commitment by
    following all safety and health procedures and modeling the behaviors related
    to such. Work in cooperation with safety leadership in support of all safety
    activities aligned with Safety Excellence.
  • Perform other duties as assigned by management
  • Qualifications:What you will need:
    • High
      School Diploma or equivalent required.
    • 4
      years of clerical or administrative support experience required.
    • Valid
      driver’s license and safe driving record required.
    • Excellent
      communication and organizational skills required.
    • Advanced
      computer software skills necessary.
    • Must
      be able to use general office equipment (i.e., copier, fax machine, etc.).
    What to know:
  • Ability to sit or stand for prolonged periods of time.
  • Ability to perform repetitive data entry tasks, manual dexterity.
  • Vision abilities required include close, distance and depth perception
  • Occasional
    exposure to weather conditions, fumes, and noise. 
  • What we offer:
    • A fun and fast pace work environment.
    • A comprehensive and competitive benefits package, including healthcare (medical, dental, vision, and life insurance), a 401(k) match, flexible spending accounts and additional resources for health and living
    • 24 days accrued annual paid-time off
    • 9 paid holidays
    • Flexible hours
    • Education assistance.

    About Cox Automotive

    Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com

    Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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