Outside Client Service Coordinator II
- Full Time
overseeing and coordinating Reconditioning vehicles through the reconditioning
fulfillment process. The Reconditioning Services Coordinator schedules,
monitors and communicates all activities related to the reconditioning of these
vehicles, verifies required information and paperwork, and performs appropriate
- Perform various clerical and
administrative duties relating to vehicle recon fulfillment.
- Evaluate reconditioning needs and provide
timely and accurate quotes.
- Perform walk around of the units and
evaluate cosmetic reconditioning needed.
- Estimate cost for cosmetic repairs and
discuss with customer to gain approval.
Record the outcome in the appropriate tools.
- Manage customer’s expectations of recon
fulfillment activities through proactive communications.
- Coordinate with the reconditioning shop
areas for vehicle repairs and post charges to appropriate account in a timely
- Create and maintain charges associated
with reconditioning fees related to these accounts.
- Build deep service relationships with
- Respond to customer inquiries relating to
assigned customer vehicles, provide quality service, and assist in resolving
- Be knowledgeable of customer account
agreements, vehicle files, verification of title information, records of the
completion of reconditioning work, and other required information.
- Enter all pertinent information into
AS400, AutoPoint, and other tools for approved work requested by customer.
- Utilize the AS400/VCF/AutoPoint systems
to monitor and track vehicle repairs.
- Communicate and schedule
repairs/enhancements with Recon Shop management.
- Monitor vehicle through reconditioning
fulfillment process to ensure timeline commitment is met.
- Review completed work ensuring customer
quality standards are achieved and/or exceeded.
- Soft sell additional services to dealers
upon delivery of existing work.
- Follow up with customer to confirm
completion and satisfaction.
- Visibly demonstrate safety commitment by
following all safety and health procedures and modeling the behaviors related
to such. Work in cooperation with safety leadership in support of all safety
activities aligned with Safety Excellence.
- Perform other duties as assigned by management.
School Diploma or equivalent required.
years of clerical or administrative support experience required.
driver’s license and safe driving record required.
communication and organizational skills required.
computer software skills necessary.
be able to use general office equipment (i.e., copier, fax machine, etc.).
to sit or stand for prolonged periods of time.
to perform repetitive data entry tasks, manual dexterity.
abilities required include close, distance and depth perception.
exposure to weather conditions, fumes, and noise.
About Cox Automotive
Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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