Technical Client Service Representative - Groton, CT

Groton, Connecticut
Feb 13, 2019
Account Management
Metro Area
Full Time



Dealertrack, a Cox Automotive Brand, is currently looking for a Client services representative to join our Client services team in Groton, CT.


Our Teams:

Dealertrack's teams are comprised of versatile, hardworking, and creative thinkers with diverse skill sets who can adapt to the rapid changes in the automotive and technology industries. Our professionals are committed to changing the way people shop for and purchase vehicles through our connected digital software solutions.


Job Summary:

Our Client Service staff is comprised of friendly, courteous professionals who will help our clients with hardware and software issues from start to finish. They have a thorough knowledge of our products and are familiar with state-specific motor vehicle rules and regulations.


Your Role:

  • Provide client support and technical resolution via email, phone and other electronic communications.
  • Troubleshoot and resolve all product-specific technical (hardware/software) problems.
  • Verify proper installation and configuration of software. 
  • Answer policy and procedural questions.
  • Provide training to clients in the use of system and applications.
  • Other duties as assigned
Qualifications:Required Experience (minimum):

High School Diploma or Equivalent                 


PC Hardware Troubleshooting
Software Troubleshooting
Problem Solving
Organizational Skills
Written Communication
Telephone Etiquette


What We Look For (preferred):

Communication Skills internal and externalTime management
Ability to read a customer
Interpersonal skills
Reliable and dependable


About us:

Dealertrack, a Cox Automotive Brand,
is building a connected suite of software solutions and services to help
automotive dealers thrive in today's digital retailing environment. From
digital marketing to credit applications and financing, our integrated approach
is making buying, selling and shopping for a car more efficient and enjoyable for
everyone involved.


About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


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