Assistant Manager, Main Entry Sales

Posted: 2/14/2019

Location: Universal City, California
Function: Sales & Business Development
Specialty: Business Development, Sales
Level: Manager (Supervisor)
Duration: Full Time
Salary Description: competitive


Responsibilities
  • Mentors and counsels Team Members and supervisory staff while enforcing appropriate policies and procedures ensuring compliance of departmental standards
  • Responsible for managing a workforce of 100+ Team Members daily
  • Provide direction, development and support to supervisors and hourly team members.
  • Responsible for setting leadership standards and enforcing work area location efficiency
  • Build internal cross departmental relationships to ensure Team Members are exceeding expectations
  • Assists with strategic planning of the Main Entry area that focuses on providing a positive experience for Team Members, guests and ultimately provides positive financial returns
  • Acts as training liaison between Main Entry and Learning and Development Departments
  • Manage and observe Sales Associates performance to ensure proper coaching and training are implemented
  • Manage and oversee weekly Sales Goals
  • Conduct one-on-one performance reviews with Sales Associates
  • Conduct annual Sales Associates evaluations
  • Supports the Team Members and Guest Satisfaction programs (TSAT/GSAT) and ensures the staff understands the importance of the programsAssists with managing the operating budgets and adjust operations as necessary to maintain budget controls
  • Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations
  • Responsible for living the core values and ensuring the staff does the same
  • Investigates incidents including team member/guest complaints
  • Work with Management to analyze training material to ensure updates occur prior to annual assessment programs
  • Monitor and implement best practices
  • Participate as a Duty Manager (Entry 1) when needed to support area coverage
  • Perform other duties as assigned


  • • Minimum 2 years of operations management experience in sales, customer service, training or high volume retail sales or hospitality industry
    • High School or GED required
    • Must be available to work on weekends, holidays and nights as required
    • Able to work outdoors in varying weather conditions and prolonged periods of standing or sitting depending on assigned duties; walking / traveling to multiple venues throughout the day
    • Thorough knowledge of MS Excel, Word and PowerPoint

    • Bachelor's degree from a four-year college or university, preferably in Business, Sales, Marketing, Communications or other related field
    • Ability to deal well with ambiguity and constant change, working in fast-paced environment
    • Ability to work independently as well as part of a team
    • Professional presentation skills with abilities to speak in a group forum
    • Excellent written and oral communication skills to effectively communicate with all levels of the organization
    • Ability to identify and communicate creative solutions to challenges, and to maintain a consistent focus on priorities with persistent follow-through
    • Quick thinker with the ability to make sound decisions
    • Knowledge and understanding of P&L and budgets
    • Experience managing in a union environment preferred
    • Strong organizational skills, with the ability to manage various projects at different stages

    Experience Universal Studios Hollywood ™ - where every day is an opportunity to take action, a chance to have fun. We bring to life the ultimate Hollywood entertainment experience with the world’s largest movie studio and heart-pounding rides, shows and attractions. Here, your individuality helps movie-making magic meet real life thrills to inspire memories that last a lifetime. Therefore, we strive to attract the best talent across a range of positions from hourly guest service to professionals. You are encouraged to bring the passion, energy and creativity that will make a difference to the thousands of families and friends who explore our universe every day. Get ready for an epic adventure at a place where you can be Universally You - Universal Studios Hollywood ™, the Entertainment Capital of L.A℠.

    NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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