Fulfillment Analyst - Cox Media

Atlanta, Georgia
Feb 19, 2019
Metro Area
Full Time
Position Summary

Responsible for executing advertising insertion contracts from the
time the order is delivered by Cox Media Sales to the time the order has
expired and the client is invoiced. Responsible for accurate processing of all
orders; including order acceptance, execution, validation and billing
preparation. Streamlines workflow between all departments for efficiency and
high contract fulfillment rate. Develops, upgrades and implements new
enhancements within the Traffic and Billing system that will help achieve
business goals and selling initiatives.

  1. Handles all escalations and provide informal training to Traffic
    Specialists, coordinates maintenance of Traffic procedures and software, and
    assists local sales management with traffic reporting
  2. Mentors, handles escalations, provides assistance and direction,
    serves in a lead role capacity for contract fulfillment team.
  3. Collaborates with local sales management to identify trends,
    resolve problems, and improve operations.
  4. Maintains and recommends revisions to Service Level Agreement
  5. Runs reports, analyzes results, and distributes findings to the
    field to improve operations.
  6. Coordinates traffic & billing software updates, identifies
    software issues, and tests solutions with vendor.
  7. Updates and maintains contract fulfillment procedures.
  8. Identifies opportunities to apply new software functionality to
    improve efficiencies in the CCC and communicates these applications to contract
    fulfillment team.


Typical Training / Experience: Typically requires BS/BA or Associates degree in related discipline; generally 2-5 years of experience in related field; certification is required in some areas OR MS/MA and generally 2-4 years of experience in related field. Certification is required in some areas.

Job Schedule: Ability to work on-call with rotating hours 6:00am - 9:00pm Monday - Saturday.

Dept/Org Scope & Impact: Fully competent and productive professional contributor, working independently on larger, moderately complex projects/assignments that have direct impact on department and area results.
Problem Complexity: Performs full range of standard professional level work that typically requires processing and interpreting, Identifies problems and possible solutions and takes appropriate action to resolve more complex, less clearly-defined issues. Demonstrates skill in data analysis techniques by resolving missing/incomplete information or inconsistencies/anomalies in more complex research/data.
Autonomy: Nature of work requires increasing independence; receives guidance only on unusual complex problems or issues; Work review typically involves periodic review of output by supervisor and/or direct 'customers' of the process Knowledge - Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of moderately complex assignments. Solid knowledge of organization's technologies and practices Influence/People Leadership - May provide general guidance/direction or train junior level support and professional personnel.

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.  Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.  Cox is not responsible for any fees or charges associated with unsolicited resumes.

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