Technical Client Service Rep II
- Full Time
This position is with HomeNet, a business unit of Cox
Automotive and subsidiary of Cox Enterprises.
This is an Entry Level position which involves
taking inbound phone calls, emails, tickets and working to assist our
customers. Our Service model looks different from traditional help desk models
because it’s made up of skilled, knowledgeable staff with the tools and access
needed to resolve most issues and requests on first contact.
If you excel at figuring out logic puzzles and logistics
nightmares like organizing sports tournaments or planning long road trips with
multiple vehicles, then we bet you have the right stuff. We are looking for
someone with patience, brains, and a serious work ethic.
202, we occupy a 4 story multi towered executive building in Exton, PA
share and ride the beautiful Exton Trail
full of FREE beverages
trucks every month
benefits are better than competitive in coverage, premium, deductible,
& begin DAY ONE
support, answering a high volume of calls and e-mails from customers
solving, analytical skills with the ability to implement a solution
and display enthusiasm in providing excellent Customer Service
and an ability to deal effectively with customers, vendors, peers, and
written communication skills, express a customer service focused demeanor
of questions, requests and issues, effectively research, document, track
and monitor customers’ requests and issues to ensure timely resolution
people with varying degrees of technical experience / knowledge
software products both functionality and how to troubleshoot
technical concepts, while taking into consideration the varying degrees of
customers’ technical experience.
multiple vendors and platforms to ensure seamless data flow, proactively
identifies and resolves data issues.
maintain customer issues using SalesForce.com
basic technical skills with moderate level of proficiency
Analytical and problem solving skills
but is preferred
maintain high degree of accuracy
the ability to multi-task frequent interruptions and multiple priorities
tickets according to priority
and directives with minimal supervision
with a focus in Information Technology or Computer Information Systems and
Are you right for this position?
We’re looking for someone who is dependable to the core and who
has the grit and tenacity to show up and work hard even when the going is
tough. If you are 100% reliable and ready to give it your all, apply now!
HomeNet is an Equal Opportunity Employer.
About Cox Automotive
Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.