Technical Client Service Rep II

Location
Exton, Pennsylvania
Salary
competitive
Posted
Feb 22, 2019
Specialty
Account Management
Metro Area
Philadelphia
Duration
Full Time

This position is with HomeNet, a business unit of Cox
Automotive and subsidiary of Cox Enterprises.





This is an Entry Level position which involves
taking inbound phone calls, emails, tickets and working to assist our
customers. Our Service model looks different from traditional help desk models
because it’s made up of skilled, knowledgeable staff with the tools and access
needed to resolve most issues and requests on first contact. 





If you excel at figuring out logic puzzles and logistics
nightmares like organizing sports tournaments or planning long road trips with
multiple vehicles, then we bet you have the right stuff. We are looking for
someone with patience, brains, and a serious work ethic.





Office perks:




  • Conveniently located close to
    202, we occupy a 4 story multi towered executive building in Exton, PA

  • Take advantage of our bike
    share and ride the beautiful Exton Trail

  • Rehydrate with a refrigerator
    full of FREE beverages

  • Rotating selection of food
    trucks every month

  • Convenient onsite car
    wash/detailing service



  • Company benefits:




  • For permanent employees, our
    benefits are better than competitive in coverage, premium, deductible,
    & begin DAY ONE

  • 401k (recently enhanced)

  • 22 days PTO and 9 Holidays

  • Yearly bonus and merit
    increases           



  • Specific Responsibilities:




  • Providing the first level of
    support, answering a high volume of calls and e-mails from customers

  • Exhibit excellent problem
    solving, analytical skills with the ability to implement a solution

  • MUST have a Strong dedication
    and display enthusiasm in providing excellent Customer Service 

  • Superior telephone etiquette
    and an ability to deal effectively with customers, vendors, peers, and
    management

  • Excellent listening, oral and
    written communication skills, express a customer service focused demeanor
    and temperament

  • Assists customers with a variety
    of questions, requests and issues, effectively research, document, track
    and monitor customers’ requests and issues to ensure timely resolution

  • Ability to work well with
    people with varying degrees of technical experience / knowledge

  • Capacity to learn multiple new
    software products both functionality and how to troubleshoot 

  • Effectively communicate
    technical concepts, while taking into consideration the varying degrees of
    customers’ technical experience. 

  • Interfaces with customer’s
    multiple vendors and platforms to ensure seamless data flow, proactively
    identifies and resolves data issues.  

  • Accurately input document and
    maintain customer issues using SalesForce.com 

  • Qualifications:
  • Entry level role requiring
    basic technical skills with moderate level of proficiency

  • Knowledge of basic problem
    resolution/escalation practices

  • Strong Technical Aptitude,
    Analytical and problem solving skills

  • Experience w/ SQL not required
    but is preferred 

  • Excellent telephone, verbal and
    communication skills

  • Attention to detail and
    maintain high degree of accuracy

  • Strong organization skills with
    the ability to multi-task frequent interruptions and multiple priorities

  • Able to identify and organize
    tickets according to priority

  • Accepts and manages projects
    and directives with minimal supervision

  • Hands-on technical experience a
    plus



  • Education: 




  • Bachelor or Associate degree
    with a focus in Information Technology or Computer Information Systems and
    programming preferred.  



  • Are you right for this position? 





    We’re looking for someone who is dependable to the core and who
    has the grit and tenacity to show up and work hard even when the going is
    tough. If you are 100% reliable and ready to give it your all, apply now!





    HomeNet is an Equal Opportunity Employer. 




    About Cox Automotive

    Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com

    Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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