QA Analyst, Digital Ad Operations
Location: New York, New York
Function: Sales & Business Development
Specialty: Business Development, Sales
Level: Manager (Supervisor)
Duration: Full Time
Salary Description: competitive
Provide quality assurance (QA) on all campaign launch/modifications across the NBC Entertainment Portfolio and providing critical troubleshooting on major campaign launchesAssist in identifying areas of weakness across the operations team and help in preparing and training the Ad Operations Campaign Specialists on changes to process and reoccurring issuesProvides technical support and troubleshooting in a timely and professional manner to internal and external customers across all performance related ad platforms and systemsWork with external ad vendors to review and test tags for varying rich media creative types and executionsResponsible for refining and managing NBCU’s QA process to ensure the delivery of high-quality, error-free deliverables. This includes recording metrics across the team, tracking missing creatives for Sales, Inventory and Operations, as well as maintaining a fluid schedule of roadblocks and sponsorships across the networkResponsible for monitoring all sites and devices to ensure ads are being delivered as intended.Assist with pulling and analyzing reporting to uncover potential errors/issues before they become revenue impacting. (i.e. error logs in FreeWheel)Work directly with the Sr. Manager, Digital Sales Operations QA and management team to ensure that all details of sales operations are being upheld and that the Sales team is being properly supportedSome on call support is required for after hours ad-related emergencies
The QA Analyst is responsible for reviewing and confirming the successful trafficking and launch of campaigns across the NBC Universal Sales Operations Group. These campaigns include display, mobile and app media along with a heavy focus on in-stream video for short-form and full-episode ad products across NBC Universal’s properties.
This will also encompass all aspects of implementation and coordination with the trafficking team, sales, account managers, external clients, and vendors. This role will be accountable for premium sponsorships launching successfully as well as the continued adjustments made throughout the lifetime a campaign. This role will also be involved in monitoring all sites and platforms (desktop, mobile, apps, TV connected devices, etc…) supported to ensure ads are being delivered as intended.
The training and onboarding of new hires and the continued development of current team members is a large initiative within the QA team.
• Familiarity with ad-serving systems (FreeWheel, DFP-P, etc.)
• At least two years experience in an ad operations or trafficking role
• Expert on trouble shooting ad related issues
• Strong knowledge of the digital media business
• Innovative thinker with acute awareness of managing competing initiatives
• Strong analytical and interpersonal skills with ability to work independently and collaboratively
• Ability to set and self-manage goals, deadlines and multiple assignments concurrently in a project based environment
• Familiarity with emerging video and mobile product landscape
• Ability to train and present to Ops and Sales organization
• Ability to thrive in a continuously changing environment
At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.
NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.