Senior Sales and Operations Specialist

Fairfax, Virginia
Mar 10, 2019
Account Management
Metro Area
Full Time
This role is responsible for meeting established store sales and retention objectives while providing feedback and coaching for team member development. This individual plays a key role in maximizing store sales, retention and profitability by assisting with operational activities such as coaching, training, merchandising, inventory management, and loss prevention.  This individual will act as “manager on duty” when necessary and complete paperwork and sales reports as they relate to store opening and closing activities.  Additional responsibilities will include selling and handling customer-care transactions as needed (typically during peak traffic times throughout the week and month). While this role is responsible for an individual sales component, because such a large percentage of time is devoted to improving overall store sales, this role is currently compensated based on achievement of store sales. Primary Responsibilities and Essential Functions
  • Ensures store sales and retention targets are met; motivates other Solutions Specialists to achieve or exceed their individual quotas
  • Provides ongoing coaching on to Solutions Specialists to ensure timely and actionable feedback
  • Acts as Manager On Duty, assisting Solutions Specialists with conflict and/or issue resolution as well as customer escalations
  • Assists with operational activities such as inventory cycle counts, stock replenishment, training, merchandising, and special event execution
  • Builds and maintains relationships with new and existing customers
  • Explains, illustrates, demonstrates product capabilities and offers suggestions based on customers’ wants and needs
  • Models best-in-class customer service skills and aids customers in completing purchases and resolving issues

  • Qualifications:


    HS diploma, GED or relevant work experience
    5 or more year of experience preferred in sales or
    customer service-oriented role
    Track record of high individual and team performance
    with demonstrated financial result in sales and retention
    Strong interpersonal and communication skills to
    effectively sell products using a solutions-based approach
    Ability to multi-task and prioritize in a
    service-oriented, fast-paced team environment
    Computer literacy with an aptitude for learning
    communication products, services, and accessories
    Ability to lift 25-50 pounds to help manage stock room
    Ability to be mobile within the store for long periods
    of time to greet customers and demonstrate products and services


    3 or more years of experience preferred in Retail
    Previous experience providing feedback and coaching to
    Previous experience with store operational duties

    About Cox Communications

    Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

    Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.  Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.  Cox is not responsible for any fees or charges associated with unsolicited resumes.

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