Customer Service Representative

Location
New York City, NY
Salary
$35,000 starting salary
Posted
Mar 14, 2019
Metro Area
New York
Duration
Full Time

Rosen Publishing Group is a well-established publisher of children's educational books and materials, located in the Gramercy Park area of NYC.

We have an immediate opening for a professional, articulate Customer Service Representative to join our team.

Responsibilities include:

- Opening and maintaining customer accounts by recording and updating account information.

- Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Data entry of customer orders, credit memos and adjustments.

- Activation of ebook and database orders on account management system; troubleshoot first level issues

- Attracting potential customers by answering product and service questions; suggesting information about other products and services.

- Recommending potential products or services to management by collecting customer information and analyzing customer needs.

Requirements:

- Minimum 2 years of customer service experience;

- Strong computer skills, basic Excel and 10-key data entry proficiency

- Ability to troubleshoot and resolve issues, write clearly and succinctly; communicate effectively; work within a team; absorb and analyze information accurately.

Additional qualities:
- Upbeat attitude, pleasant phone voice;

- Experience working with independent field sales reps

- Prior publishing experience would be a plus.

Rosen Customer Service is a team-oriented group and we are looking for someone who has a history of establishing good working relationships.

We offer our employees health/dental insurance, 401k, generous paid time off, and a friendly, casual work environment.

Starting salary is up to $35k annually.

Please email resume and cover letter. No phone calls please.

Rosen Publishing Group is an Equal Opportunity Employer

 

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