Digital Sales Representative - Manheim Toronto

Mar 14, 2019
Account Management
Metro Area
Full Time

About Cox Automotive

Automotive is transforming the way the world buys, sells, and owns cars with
industry-leading digital marketing, software, financial, wholesale and
e-commerce solutions for consumers, dealers, manufacturers and the overall
automotive ecosystem worldwide. In Canada, the Cox Automotive family includes®, Dealertrack®, HomeNet®, Manheim®, NextGear Capital®, Ready
Logistics®, RMS Automotive®, vAuto®, VinSolutions® and Xtime®, along with
a host of other brands in other countries. The global company has 34,000 team
members in more than 220 locations and is a partner to more than 50,000 auto
dealers, as well as most major automobile manufacturers. Cox Automotive is a
subsidiary of 120-year-old Cox Enterprises, Inc., which has revenues exceeding
$20 billion and approximately 55,000 employees. Cox Enterprises’ other major
operating subsidiaries include Cox Communications and Cox Media Group. For more
information about Cox Automotive Canada, visit


Job Description:

Automotive Canada’s mission is to transform the way the world buys, sells, owns
and uses cars.

are looking for high energy individuals for The Trade Desk Sales Representative
role. It is an exciting role that brings together our buyers and sellers,
creating opportunities for mutual success! This position assists customers by
responding to and handling customer calls and inquiries, prospecting new and
inactive customers and providing information about (, and


Job Responsibilities:

  • Educate customers on
    Online Vehicle Exchange, Simulcast,, and related products.  Provide support in usage.

  • Develop and strengthen
    relationships with dealers over the phone and on sale days through planned and
    scheduled contact and meetings, as well as feedback sessions regarding Auction
    use and services.

  • Respond to dealer
    inquiries, problems, or concerns in a professional manner and escalate as

  • Partner with
    Inspections to ensure timely inspection of OVE units and preparation of
    selected vehicles for Internet viewing by taking digital pictures during the
    inspection process and writing Internet condition reports.

  • Maximize the number of
    transactions on OVE. Promote all listings onsite and offsite.

  • Load inventory for
    dealers including no sales, transfer inventory from AutoTrader/others and
    vehicles with condition reports.

  • Solicit inventory on
    sale day.

  • Merchandise online
    opportunities. Offer additional services to all online buyers to improve unit saleability
    (PSIs, recon, CRs).

  • Assist buyer with
    transportation needs and requests.

  • Assist with online
    “IFs”, arbitrations and customer care issues.

  • Identify sold units and
    facilitate transactions through completion to include but not limited to the

  • Monitor
    notifications generated online (e.g., purchase confirmation).

  • Confirm
    availability and location of vehicle (and title) at the time of sale.

  • Generate
    and maintain required documentation for all transactions (e.g., Auction Bill of
    Sale, Gate Release).

  • Ensure
    collection and/or processing of payment or financing arrangements from the

  • Coordinate
    transfer and distribution of vehicle title to Buyer.

  • Coordinate
    payment of funds (net of applicable fees) to Seller.

  • Work
    with manager to ensure a consistent and effective online customer experience, appropriate transaction
    processing, high customer satisfaction and service levels. 

  • Visibly
    demonstrate safety commitment by following all safety and health procedures and
    modeling the behaviors related to such. 
    Actively participate in support of all safety activities aligned with
    Safety Excellence, which includes performing the following:

  • Perform
    other duties as assigned by management.



Job Requirements

ideal candidate will possess the following:

  • High
    School Diploma or equivalent required.

  • 1
    - 3 years Auction experience, or 2 - 4 years dealership/automotive experience

  • Effective
    communication and organizational skills required.

  • Demonstrated
    planning success

  • Proven
    experience in building relationships is required.

  • Advanced
    computer skills, including demonstrated use of Chrome, Explorer/Edge, mobile
    apps, and Microsoft Office products

  • Ability
    to process information and make judgment decisions required.

Work conditions


  • The selected candidate must be able to work Monday through
    Friday, from 9 am to 5 pm, and must be available to work on Thursday evenings.

  • Competitive salary
  • ***Generous benefits***

About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


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