Sr Client Solutions Executive - Manage - Chicagoland

Location
Chicago, Illinois
Salary
competitive
Posted
Mar 19, 2019
Specialty
Account Management
Metro Area
Chicago
Duration
Full Time


Client Solutions Executive - Manage is
responsible for managing assigned dealer customer relationships for Manheim
with the goal of retaining and growing those customers by providing a
personalized auction experience and promoting the “One Manheim” philosophy
regardless of sales channel or physical location.



Client Solutions Executive - Manage
will educate customers on the products, services, and channels provided by
Manheim and actively seek opportunities to grow the relationship by
recommending solutions that will meet the dealer’s business needs.



The Client Solutions Executive -
Manage is responsible for helping ensure that we deliver a personalized,
low-effort, and positive auction experience for our dealer customers. 



While the Client Solutions Executive -
Manage focus will be on his/her assigned dealer customers, they will also work
closely with the Dealer Services team to help ensure all dealer customers are
supported on sale day.  This job will
include proactively collaborating with field sales teams, other Manheim
companies, customers, and internal auction departments in order to ensure that
customer expectations are met or exceeded and to proactively identify
opportunities for account growth.  This
role is expected to service accounts and build relationships at dealer
locations up to three days a week.



 



Key Responsibilities



• Actively service assigned customer
accounts selling new or incremental services.



• Develops and executes on a plan to
grow revenue of assigned accounts.



• Deliver superior customer service
experience in order to achieve account retention and revenue growth.



• Knows the competition and how to
upsell against it.



• Act as the primary point of contact
for assigned dealer accounts for providing assistance, resolving issues and
facilitating sale day requirements



• Help obtain growth targets through
active management of the relationship for assigned dealer customers



• Help obtain growth targets through
active management of the relationship for assigned dealer customers



• Seek to improve customer experience
and productivity by collecting, analyzing, identifying, and presenting
information



• Review customer’s key performance
indicators and recommends solutions for improving conversion rate



• Develop and strengthen relationships
with dealers over the phone, online, and in person (at the auction or customer
site)



• Ensure that the data in CRM system
(Saleforce.com) accurately reflects account activity and sales opportunities



• Utilize Salesforce.com for
reporting, lead input, market-wide collaboration, and customer performance
reviews



• Sell and train on Manheim products
and services.



• Provide technical assistance and
product information to our customers



• Perform lead generation (Next Gear,
notification of newly registered dealers to sales, etc.)



• Advise dealers on value-added
services based on their individual needs (CR, Deal Shield, PSI, Recon,
Transportation)



• Review dealer lanes to ensure
dealers are placed based on market guidelines (ie. sales percentage)



• Plan, execute, and follow up on
opportunities for growth



• Rep cars and monitors lanes on sale
day (unit order/dry lanes) as needed



• Proactively educate assigned
customers, as well as other dealers on products, services, and available
channels



• Work directly with customer onsite,
via email & phone to ensure expectations are met and service issues are
resolved.



• Make welcome calls to
newly-registered dealers



• Reserve numbers for dealers and set
the lanes



• Register “no sales” in the next sale



• Manage transportation requests



• Request and follow up on Recon work,
CRs, and PSI



• Update floors and announcements



• Work “IF” bids



• Provide pre-sale and end of sale
reports



• Champion all sale day preparations
(pre/post activities) related to in‐lane and online sales. Works with lane and
department leads (recon, vehicle check in, lot operations), field sales team,
and other coordinators to ensure each vehicle is properly prepared for sale
day, crosses the auction block on sale day and or is posted on OVE.



• Investigate, troubleshoots, and
resolves customer problems and issues; serves as a liaison between customers,
sales teams, and location personnel to reconcile problems and to maintain a
high level of customer service.



• Demonstrate professionalism and
sincere appreciation for the business relationships that have been established
amongst the dealers and Manheim.



• Function as a solid team player and
work closely with teammates, field sales, and customer care to create a
superior customer experience.



• Work with manager to ensure a
consistent and effective online and in-lane customer experience, appropriate
transaction processing, high customer satisfaction and service levels



• Visibly demonstrates safety
commitment by following all safety and health procedures and modeling the behaviors
related to such.  Actively participate in
support of all safety activities aligned with Safety Excellence.



• Perform other duties as assigned by
management



Qualifications:

Education & Specialized Knowledge:




High school diploma or equivalent
required
Bachelor’s degree preferred
Working knowledge of sales and
marketing techniques and best practices
Skills in communication, customer
service, and relationship building


Experience:




Minimum of 2 years outside sales
and service
Automotive, auction, wholesale
internet sales / service experience preferred
Experience in selling and
servicing account list
Proven track record of growing
accounts from existing base



About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

 

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