Customer Service Professional - Publishing

New York City, New York (US)
Competitive, hourly
Mar 22, 2019
Customer Support
Entry Level
Metro Area
New York
Full Time

We have an excellent opportunity in our Fulfillment Department if you are looking to start a career in publishing.  Previous hires have been promoted within the company to positions in our Marketing, Sales, Rights, and Editorial departments. 

We seek a productive and organized customer service professional who enjoys interacting with customers and authors by phone, email, and in person. You will be responsible for managing key accounts, learning their policies and requirements, and processing their orders and credit memos. You will liaise with authors to get their books to speaking engagements and conferences. The publishing industry is changing, and you will be called upon to take on special projects in order to find solutions to new problems. 

You should have customer service or related work experience with strong data entry, problem solving, and communication skills. You should be willing to learn new skills, but already have a facility with Excel and strong general computer skills. Occasional travel to conferences is required. 

We offer a collaborative environment, while seeking staff who can work independently. We have a relaxed atmosphere and maintain high expectations.

This is a full time position with competitive salary and excellent benefits.


About Our Company

Guilford Press is an independent academic/scholarly press, with newly renovated offices conveniently located in the Penn Station area of New York City. We publish outstanding titles in psychology, education, geography and related fields. We are a very productive company with high editorial standards.  For more information about Guilford, please visit our website at

How to Apply

Candidates should send their resume with a well-written cover letter and salary required, with Customer Service Professional in the subject line. Please note that resumes received without cover letters will not be considered.  The cover letter should address your key skills and how they might apply to the above job requirements.

No calls, no snail mail, faxes, no agencies please.