Senior Manager Client Service
- Full Time
and directs the overall operation and administration of dealer sales of the
auction. The position acts as a liaison between the auction and dealer
accounts regarding accuracy and quality of vehicle preparation. Key
responsibilities include maintaining positive relationship with dealer accounts customers,
developing new business, and providing quality service.
Primary Duties and
records and a positive customer relationship by ensuring efficient and
accurate handling and resolution of account problems
on block summary dealer handouts, expense summary and recap reports.
Verify pre-sale and after-sale audit
to the sales, operations and the general management, Provide weekly
inbound volume expectations to the vehicle entry manager based on
transportation data and sale lineup/client mix
line-up to lot and recon managers for proper routing of vehicles,
coordinating aged units first
recruiting, selecting, orienting, and training employees, and by providing
employees as necessary
performance, and conduct performance appraisals
personal and telephone contact with potential customers and increase level
of consignment with existing customers
sales staff and other managers as necessary to increase dealer business
continuously monitor staffing levels to ensure efficiency, quality work
product, and effective customer service; review departmental performance
against key performance indicators and metrics and develop and execute
strategies for improvement
the location by setting an example in behavior, championing Cox/Manheim
values and ensuring that all employees are treated with respect
and procedures related to employee and customer conduct
level support teams (i.e. Finance, HR, Recon, Safety, Security, and Sales)
to ensure effective and efficient operational processes that align with
company objectives and strategies and high-quality customer service and
manuals updated and available for employee use
movement, pick-up and delivery of consignment vehicles to and from the
auction as requested by clients
files and account records with appropriate managers to efficiently monitor
aged inventory and title delays
clients to ensure quality standards are met
commitment by following all safety and health procedures and modeling the
behaviors related to such. Work in cooperation with safety leadership in
support of all safety activities aligned with Safety Excellence.
assigned by management
Administration or equivalent preferred
managerial experience required
titling laws preferred
Auction industry preferred
interaction skills required
and organizational skills required
for prolonged periods of time. Vision abilities required.
conditions, fumes, and noise.
About Cox Automotive
Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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