Senior Manager Client Service

Bridgeton, Missouri
Mar 25, 2019
Account Management
Metro Area
Full Time
This position manages
and directs the overall operation and administration of dealer sales of the
auction.  The position acts as a liaison between the auction and dealer
accounts regarding accuracy and quality of vehicle preparation.  Key
responsibilities include maintaining positive relationship with dealer accounts customers,
developing new business, and providing quality service.



Primary Duties and

  • Maintain accurate account
    records and a positive customer relationship by ensuring efficient and
    accurate handling and resolution of account problems
  • Review and verify information
    on block summary dealer handouts, expense summary and recap reports.
    Verify pre-sale and after-sale audit
  • Submit weekly account reports
    to the sales, operations and the general management, Provide weekly
    inbound volume expectations to the vehicle entry manager based on
    transportation data and sale lineup/client mix
  • Provide schedule of sale
    line-up to lot and recon managers for proper routing of vehicles,
    coordinating aged units first
  • Maintain and develop staff by
    recruiting, selecting, orienting, and training employees, and by providing
    educational opportunities 
  • Counsel and discipline
    employees as necessary
  • Plan, monitor and evaluate job
    performance, and conduct performance appraisals
  • Develop new accounts through
    personal and telephone contact with potential customers and increase level
    of consignment with existing customers
  • Provide progress reports to
    sales staff and other managers as necessary to increase dealer business
  • Review work volumes, plan and
    continuously monitor staffing levels to ensure efficiency, quality work
    product, and effective customer service; review departmental performance
    against key performance indicators and metrics and develop and execute
    strategies for improvement
  • Effectively leads the team at
    the location by setting an example in behavior, championing Cox/Manheim
    values and ensuring that all employees are treated with respect
  • Enforce all company policies
    and procedures related to employee and customer conduct
  • Partner with various market
    level support teams (i.e. Finance, HR, Recon, Safety, Security, and Sales)
    to ensure effective and efficient operational processes that align with
    company objectives and strategies and high-quality customer service and
  • Keep all contracts and auction
    manuals updated and available for employee use
  • Manage and direct the efficient
    movement, pick-up and delivery of consignment vehicles to and from the
    auction as requested by clients
  • Coordinate and review customer
    files and account records with appropriate managers to efficiently monitor
    aged inventory and title delays
  • Walk/Audit sale line with
    clients to ensure quality standards are met
  • Visibly demonstrate safety
    commitment by following all safety and health procedures and modeling the
    behaviors related to such. Work in cooperation with safety leadership in
    support of all safety activities aligned with Safety Excellence. 
  • Perform other duties as
    assigned by management

  • Qualifications:
  • High School Diploma or
    equivalent required
  • Bachelor’s degree in Business
    Administration or equivalent preferred
  • Minimum of 3 - 5 years’
    managerial experience required
  • Knowledge of local and State
    titling laws preferred
  • Experience in the automobile or
    Auction industry preferred
  • Strong communication and
    interaction skills required
  • Effective management, leadership
    and organizational skills required
  • Ability to sit, stand and walk
    for prolonged periods of time.  Vision abilities required.
  • Good computer and software
  • Occasional exposure to weather
    conditions, fumes, and noise.





    About Cox Automotive

    Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

    Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


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