Supervisor, Technical Client Service

Location
Dallas, Texas
Salary
competitive
Posted
Mar 27, 2019
Metro Area
Dallas
Duration
Full Time

DealerTrack
- Technical Support Supervisor – Dallas, TX

 

 


 

 

 

 


The
Supervisor, Technical Client Service is responsible for management of team
goals and objectives, employee development, coaching, training, performance
management and assuring quality standards are met. 

 

 

 


 

 

 

 


This
leadership position is responsible for driving customer and employee
satisfaction and success and growth.  This leadership position helps to
create and maintain an environment conducive to the professional growth and
development of staff.

 

 

 


 

 

 

 


Responsibilities:

 

 

 


Manages
workflow and resource capacity to ensure SLA’s are met

 

 

Creates
a high performance team environment that delivers an atmosphere to create
“Raving Fans” of our customers

 

Leads
a team of associates in one or more of the following areas: phones, emails,
major accounts, CRM, Desking, Data Integration, Assist Desk or Quality.

 

Directs
the development and implementation activities for employees in supporting the
department’s daily operations

 

Responsible
for establishing team goals and ensuring execution

 

Handle
customer escalations as needed, review trouble tickets as required and review
client surveys upon completion.

 

Manages
and evaluates employee performance with team manager to include talent reviews
and any corrective actions or performance improvement plans

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Travel
Required:
  Minimal
travel may be necessary from time to time

 

 

 


 

 

 

 


Qualifications:Required
Qualifications:

 

 

 


High School Diploma or GED required

 

 

Minimum of one-year experience as a senior level support member
with demonstrated leadership ability

 

Flexibility and ability to work with any of the Support teams
including: email, phones, QA, specialty and major accounts

 

Excellent communication (verbal and written) and strong
interpersonal skills

 

Attention to detail, analytical, and problem-solving skills

 

Ability to work flexible work hours/schedule

 

Strong computer skills and proficiency in MS Outlook, Word, Excel,
Adobe, Visio and the Internet

 

Proven ability to organize and prioritize daily work and complete
projects with limited supervision 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Preferred
Qualifications:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


College degree preferred

 

 

3 years of experience as a senior level support member with
demonstrated leadership experience.

 

Strong management skills and solution drive results that enable
best practices and optimal performance of individuals and the team.

 

Flexibility and ability to work with any of the teams including, phones, emails, major
accounts, Assist Desk or Quality.

 

Proven track record of leading motivating, developing and coaching
employees; building a high-performance team with demonstrated success and
developing and retaining high performing employees

 

Must be able to handle multiple, competing priorities and deliver
results in a fast-paced environment

 

Strong problem-solving skills and the ability to exercise sound
judgment

 

Excellent communication skills (verbal and written), with strong
interpersonal skills and strong attention to detail is essential

 

Ability to accommodate flexible work hours/schedule

 

Knowledge of automotive industry is preferred

 

Knowledge of Customer Relationship Management (CRM) systems
preferred

 

Strong computer skills and proficiency in MS Outlook, Word, Excel,
Adobe, Visio and the Internet

 

Proven ability to organize and prioritize daily work and complete
projects with limited supervision

 

Have requisite skills to support the specialty area to which the
individual is assigned 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Competencies
for success:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Strong management skills and solution drive results that enable
best practices and optimal performance of individuals and the team.

 

 

Must be able to handle multiple, competing priorities and deliver
results in a fast-paced environment.

 

Strong problem-solving skills and the ability to exercise sound
judgment.

 

Excellent communication skills (verbal and written), with strong
interpersonal skills and strong attention to detail is essential.

 

Proven ability to organize and prioritize daily work and complete
projects with limited supervision.

 

 

 

 

 

 

 

 

 

 


 

 

 

 

 

 

 

 

 

 

 

 


 

 

 

 

 

 

About Cox Automotive

 

 

 

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

 

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