Manager, Internal Communications

Carmel, Indiana
Mar 28, 2019
Metro Area
Full Time
The Manager of Employee Communications is responsible for managing a team of employee communicators and/or a complex communications work stream. The ideal candidate is a strategic thinker who can partner with the business and functional teams to produce compelling content and use story-telling to engage employees. This role will focus on helping employees understand the company strategy and link their work to the company goals and operating plans.


Consulting, Planning and Management
  • Consult and collaborate with departments and business partners from within the divisions, business units.
  • Lead and manage the integrated employee communication editorial calendar to ensure greater consistency and alignment of employee communication activities happening across the company.
  • Forecast, plan and manage workload and priorities to ensure high quality service and internal customer satisfaction.
  • Establish, manage and ensure usage of company-approved employee communications templates, policies, procedures and guides.
Communications Delivery

  • Craft messages and write communications that are detailed, accurate and concise, and tailored to the author, vehicle and audience.
  • Write in a variety of styles and formats.
  • Develop engaging, grammatically correct content that reinforces the organization’s brand position, operating plans and employee value proposition.

Performance Management

  • In partnership with each business and department, establish agreed upon service levels and key performance metrics for the employee communications team.
  • Conduct external research and implement best practices to drive continuous improvement of company-wide employee communication programs, processes and channels.
  • Establish and manage ongoing measurement and reporting process to ensure employee communications is delivering greater overall value (ROI) for the organization.
People or Complex Work Stream Management

  • Develop, mentor and coach members of the employee communications team through direct people management or through influence. Foster a high performance team, ongoing skills and competency development, and career growth opportunities.
  • Manage the team’s priorities and workload to ensure high value and healthy balance.
  • Establish and optimize a vendor/contractor management process including a company-approved list of external talent who can provide scalable support to meet employee communication needs as they arise.  

  • At least 5 years of employee communication experience.
  • Prior management of employee communication programs, processes, and channels (intranet, print publications, webcast, video, etc.)
  • Experience managing company-wide editorial calendars
  • Exceptional written and verbal communication skills that can effectively engage employees and help them understand and foster the organization’s mission, vision, values, culture, goals and strategies
  • Strong project management and problem-solving skills
  • Ability to multi-task and keep numerous projects on track and on budget
  • Ability to measure and report on the effectiveness of the employee communication programs and its value to the company’s goals and strategic initiatives.
  • Prior experience serving as a mentor or guide for a team required; prior people management experience a plus.

  • Degree in journalism, public relations, communications or related field required

  • This role reports to a Director or Sr. Manager of Employee Communications.
Customer Interfaces

  • Regular interactions with BU and Corporate Department Employee Communication Partners; along with various Cox Automotive, BU and Departmental Leadership teams (as part of the broader employee communication team supporting major enterprise-wide communication initiatives. In addition, this role will interface with several employee communication colleagues from within the other Cox Automotive companies.

  • 10-15%


The posting is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.








NextGear Capital is the world’s leading independent inventory finance company, providing flexible lines of credit for Dealers to purchase new and used inventory throughout the U.S., Canada, and the United Kingdom.  NextGear Capital delivers innovative solutions that empower Dealers to buy and sell inventory with versatile lines of credit that can be used at over 1,000 auto and specialty Auctions and other inventory sources.




The Company offers floor plan financing for nearly any type of remarketed unit in automotive retails, wholesale, salvage and specialty, including recreational vehicles and trailers, marine, power sports, used heavy trucks, auto salvage, and auto daily rentals.  NextGear Capital also provides a robust array of services and support allowing Dealers to acquire and sell more inventory.  This includes state-of-the-art online and mobile account management tools, market-specific industry and Dealer performance data, title services, records managements and collateral protection. 


NextGear Capital is focused on service, technology and simple solution that will help Dealers stock more vehicles, attract more customers and close more deals.  The company is headquartered in Carmel, Indiana and is part of the Cox Automotive group of companies.  Visit to learn more.



About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


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