Project Manager-Order Management III - Cox Business

Herndon, Virginia
Apr 12, 2019
Account Management
Metro Area
Full Time

Responsible for the oversight, coordination, management, and communication of details on various projects (as assigned) from conception through Design, Engineering, and Construction to create a smooth and successful installation of the most Complex Combination Fiber projects primarily for designated large Political, Government, Schools and Hospitality clients. 

This may also include Carrier and Enterprise customers. Manages the direction, execution and completion of project management functions, end to end, for complex high revenue Cox Business Customers. Facilitates communication across operational groups, and ensures compliance with the defined processes and implementation. 

Work requires a great deal of planning and independent discretion to ensure the Largest and Most Complex Commercial Projects for designated large Political, Government, Schools and Hospitality clients are completed in a timely manner and in CCI’s best financial interests. Responsible for key decisions such as vendor selection, guidance on selecting equipment to best meet customer needs, expediting the scheduling of high profile projects to maximize immediate reoccurring revenue, determines labor needs required to staff project, etc.


• The OM- PM III will manage all Complex Combination Fiber projects for designated large Government, schools and hospitality Projects (which may include multisite locations) in support of Cox Business customers. Plans sequencing of projects and directs employees, vendors, and third parties to accomplish projects on agreed upon timeframes. Sets and manages customer expectations and proactively identifies and mitigates project risks.

 • OM- PM III will typically manage very high profile clients (e.g. political, Government, schools and hospitality) and the highest revenue projects. This role requires a strong executive presence and ability to influence individuals at various organizational levels (e.g. executives, government officials, etc.). 

• Manages projects to ensure profitability. Prepares cost analysis to maximize return on investment. Completes margin analysis on specific projects or unanticipated changes.

 • Services the company’s business operations by negotiating installation, platform, and production solutions on company’s behalf to ensure project serviceability.

 • Regularly exercises discretion and independent judgment to ensure project serviceability. Responsible for key decisions such as vendor selection decisions, guidance on selecting equipment to best meet customer needs, expediting the scheduling of high profile projects to maximize immediate reoccurring revenue, determines labor required to staff project, etc. 

• Provides project management for Cox Business service delivery process. Coordinates with Construction to build to new sites. Determines the need for site surveys and conducts as necessary. Determines if coordination is required with other carriers and coordinates as needed. Identifies proper permitting and government approvals required for project and ensures they are obtained. Evaluates the need for vendor work and equipment installation to service location; oversees vendor work and equipment installation to prepare for completion of the Largest, and Most Complex projects for high profile and revenue projects. 

• Coordinates the delivery of designated Largest and Most Complex services with high profile customers. Conduct on-site post installation review and installation with customer.

 • Analyzes communications and requests from clients, support departments, and subcontractors and determine what course of action is necessary. Updates appropriate management team and stakeholders on project status. Communicates project requirements to other departments. 

• Manages long range logistics and planning for multiple customer projects. Obtains feedback at critical milestones and at project completion to ensure that project efforts are meeting customer expectations for time, cost, and results.

 • Coordinates with vendors and POC's for building access and install dates.

 • Work closely with functional business divisions, vendors and customers in defining project priorities, approach, resources requirements and timing of deliverables. 

• Implements project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high-quality standards, and meet customer expectations. 

• Manages multiple, highly complex project concurrently.

SUPERVISION Reports to Mgr, Order Management


• 7+ years of experience required in related field (i.e. Communications Industry, Project Management, etc.).  5+ years of experience required if candidate possesses a related advanced degree (MS/MBA or above).

• Requires exceptional understanding of HFC and Fiber systems utility construction and design parameters, proficient in Windows based applications (Word, Excel, Project) and Order Management System (OMS).


About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.  Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.  Cox is not responsible for any fees or charges associated with unsolicited resumes.

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