Technical Support Operations Coordinator
- Full Time
The Technical Support Operations Coordinator serves as
a critical member of the support team, working closely with operations leadership
and multiple internal departments to ensure RMS is delivering overall superior
service and support to our customers. You
must be a self-starter that embraces an ever changing and demanding work environment. You are curious and quick to learn, always
looking for ways to improve. Strong organizational and interpersonal skills will be necessary to succeed.
tracking of defects following escalation to internal teams and third-parties; provide
status updates to the support team
with product and technology to ensure defects are triaged and resolved in a
manner that meets our contractual SLAs.
with case assignments, ensuring a balanced and appropriate work load across
monthly quality assurance checks on case management procedures; communicate
results in an effective manner
support trends/productivity to identify areas for improvements
weekly updates to management on all priority defects
an in-depth understanding of RMS and Cox Automotive products and support
other support and operational tasks/projects as required
in Computer Science or closely related field from a four-year college or
university highly desired
- Preferred 2+ years Tier 2/3
enterprise-level technical and application
project management experience preferred
- An understanding of the role of
Service Level Agreements (SLAs) within an IT environment.
- Sound analytical, organizational
and planning skills and the ability to achieve multiple team and customer
objectives independently and in a deadline-sensitive fashion
- Outstanding communication skills,
both verbal and written
- Ability to work independently but
with a team-focused approach within multi-disciplinary teams and quickly adapt
to job requirements changing on an ad hoc basis
- Total commitment to quality and
attention to detail
for product knowledge acquisition
About Cox Automotive
Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.