Account Manager, Managed Services
- Full Time
is the leading cloud-based Customer Retention and scheduling platform for
automotive manufacturers and automotive dealer service departments. We are
committed to helping the industry deliver high quality service to customers who
demand convenience, value and trust from their auto dealers. In the US, we have
been selected as the exclusive or preferred provider of software for service
departments by BMW/Mini, Hyundai, Honda, Kia, Lexus, Nissan/Infiniti, Volvo and
VW and by Nissan, Mazda, Toyota and Volvo in Canada.
The company has been supporting auto dealer service departments since 2005 and
grew 50% in 2013, now services over 6,000 auto dealers in North America and is
adding customers in Australia since 2014. As Xtime continues to grow, there are
opportunities to support new products, and the Marketing team has been expanded
to accommodate the company’s needs.
Reporting to the Sr. Manager of Invite Services and working closely with the
Marketing team as well as being a strategic partner to sales and operations,
the Managed Services Account Manager will be responsible for working with Xtime
dealer customers using the Invite product. This will include analyzing
dealership performance and customer characteristics, recommending marketing
campaigns, and overseeing the assembly, launch and results monitoring. The
successful candidate will have a demonstrated ability to lead and mentor in a
fast growing environment.
the dealerships shop load, unused shop capacity and other service
review and gain approval of recommendations.
work with other team members to create, launch, manage and measure marketing
dealer customers and assemble performance statistics for internal and
an equivalent combination of education and work-related experience
related field; certification is required in some areas
to absorb high amounts of detail
including evaluating and utilizing digital marketing and/or CRM systems
marketing campaigns, customer segmentation
fast-paced environment and meet tight deadlines
but not required
About Cox Automotive
Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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