Account Manager, Managed Services

Location
Mission, Kansas
Salary
competitive
Posted
Apr 22, 2019
Specialty
Content Marketing
Metro Area
Kansas City
Duration
Full Time
Xtime
is the leading cloud-based Customer Retention and scheduling platform for
automotive manufacturers and automotive dealer service departments. We are
committed to helping the industry deliver high quality service to customers who
demand convenience, value and trust from their auto dealers. In the US, we have
been selected as the exclusive or preferred provider of software for service
departments by BMW/Mini, Hyundai, Honda, Kia, Lexus, Nissan/Infiniti, Volvo and
VW and by Nissan, Mazda, Toyota and Volvo in Canada.



The company has been supporting auto dealer service departments since 2005 and
grew 50% in 2013, now services over 6,000 auto dealers in North America and is
adding customers in Australia since 2014. As Xtime continues to grow, there are
opportunities to support new products, and the Marketing team has been expanded
to accommodate the company’s needs.



Reporting to the Sr. Manager of Invite Services and working closely with the
Marketing team as well as being a strategic partner to sales and operations,
the Managed Services Account Manager will be responsible for working with Xtime
dealer customers using the Invite product. This will include analyzing
dealership performance and customer characteristics, recommending marketing
campaigns, and overseeing the assembly, launch and results monitoring. The
successful candidate will have a demonstrated ability to lead and mentor in a
fast growing environment. 



Responsibilities:



  • Using internal tools, analyze
    the dealerships shop load, unused shop capacity and other service
    marketing opportunities.
  • Contact dealers proactively to
    review and gain approval of recommendations. 
  • Utilizing internal tools and
    work with other team members to create, launch, manage and measure marketing
    campaigns.
  • Review and analyze monthly
    results.
  • Provide feedback and results to
    dealer customers and assemble performance statistics for internal and
    external review.

  • Qualifications:
  • BS/BA in related discipline OR
    an equivalent combination of education and work-related experience
  • 5 years of experience in
    related field; certification is required in some areas
  • analytic, communication and
    organizational skills
  • Pro-active thinker with ability
    to absorb high amounts of detail
  • Marketing program experience,
    including evaluating and utilizing digital marketing and/or CRM systems
  • Knowledge of sales and
    marketing campaigns, customer segmentation
  • Ability to thrive in a
    fast-paced environment and meet tight deadlines
  • Automotive experience a plus
    but not required


  • About Cox Automotive

    Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com

    Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

     

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