Partner Experience Specialist

Location
Irvine, California
Salary
competitive
Posted
Apr 23, 2019
Specialty
Account Management
Metro Area
Los Angeles
Duration
Full Time
The
Partner Experience Specialist 1 is responsible for prospecting potential sales
partners, onboarding newly signed sales partners, and enabling and building
deeper relationships with current sales partners.  The RapidScale Partner Experience team will
be in charge of delivering the best partner experience in the industry.



 



Partner Experience



Foster
and maintain partner relationships through the execution of ongoing tasks that
result in the best partner experience in the cloud services industry

Review
the gift cards and gifts that need to be sent each week with the Partner
Experience Manager, and then send them





 



Onboarding



Hold
phone calls and Webex meetings with new partners that train them on RapidScale
services and support system

Set
goals with onboarded sales partners for 30, 60, 90 and 180 days to get them
selling and integrated into the RapidScale ecosystem

Improve
the onboarding process as needed to generate partner engagement







 



Partner
Prospecting



Get
lists of sales partners not currently selling under RapidScale, contact them,
and get them to sign and sell under RapidScale

Setup
meetings between prospective sales partners and PEM’s, with the intent of
getting them to sell RapidScale services

Engage
prospective sales partners to register for and attend RapidScale events







 



Partner
Engagement



Contact
current RapidScale sales partners and create strategies that get them to sell
RapidScale services

Coach
Sales Partners on an individual basis to help them prospect their current list
of customers to get them engaging with RapidScale PEMs and solutions engineers

Work
with Marketing on periodic RapidScale branded materials to send out to
successful partners that you keep seeing wins with RapidScale

Contact
current Sales Partners and get them to register for and attend RapidScale
events.









 



End Customer Engagement



Make periodic phone calls to end customers of
sales partners based upon selective end customer campaigns through Cloud
Funnels campaigns.

Oversee the execution of Cloud Funnels email
campaigns to sales partner end customers. 
Track metrics and communication to both marketing and sales partners.





 



PEM Enablement



Using feedback from your interaction with
sales partners, provide PEMs monthly reports and talking points for them to
engage the sales partners

Update management weekly with Key Performance
Indicators (KPI’s) to address activity will be reviewed weekly





 



Monitoring
and Tracking



Ensure
the CRM is updated with notes on partners and end customers, including the
sales pipeline update based upon your conversations and activities

Notify
management of successful partners that are consistently winning and growing

Track
the total size of the pipeline and closed deals resulting from PES activity.







Qualifications:A college degree or equivalent work experience 

Excellent communication, presentation, writing and editorial abilities.

Excellent organizational and time management skills.

Base knowledge of IT, data, IP, and
WAN connectivity preferred but not required

Proficiency in the sales cycle with
the ability to sell and close opportunities

Proficiency in computer usage, internet and Microsoft Office suite of
applications

Ability to call new contacts and develop relationships quickly
















About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.  Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.  Cox is not responsible for any fees or charges associated with unsolicited resumes.

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