Client Service Representative

Grapevine, Texas
May 06, 2019
Account Management
Metro Area
Full Time
F&I Express, a Cox Automotive company, is currently looking for a Client Service Representative to join our Lender Services team in Grapevine, Texas.
The Lender Services team performs a variety of services in the automotive finance space working with lenders and aftermarket product providers in the industry. F&I Express was voted one of the Best Places to Work in 2017 by the Dallas Business Journal.  
The Client Service Representative I role is an entry level position and is part of one of our fastest growing lines of business – Express Recoveries. The Client Service Representative I is primarily responsible for collecting consumer refund quote information from aftermarket product providers on behalf of lenders. This information will be gathered for our lenders to issue refunds to the consumer after an auto loan terminates at the lender.
Job Duties:
Strong written/verbal skills.Self-starter, proactive and detailed-oriented, with great communication and listening skills.Exemplary attendance and punctuality.Ability to effectively prioritize and execute tasks in a timely manner.Organized with an attention to detail and strong multi-tasking abilityFlexible – we work in a dynamic environment with changes and improvements occurring daily.Ability to work in a team environment.Qualifications:Requirements:Knowledge of PC, Microsoft Windows and Microsoft Excel.
Desired:Automotive industry experience.Bachelors/Associate degree.
 About F&I Express:
F&I Express, a Cox Automotive company, has been dedicated to leading the aftermarket industry into the digital age with innovative technology solutions. With solutions that cut costs, educate consumers, improve compliance and increase efficiency for dealers, agents, providers, and lenders, F&I Express offers a process for eRating and eContracting for aftermarket products on one platform. The Express Recoveries solution is an optimized eCancellation solution for lenders, providers and dealers to streamline the cancellation and recoveries process in an efficient and compliant manner. Express Digital Media gives digital retailers the power to educate car shoppers online with accurate and dynamic aftermarket rates and digital content.For more information about our innovative solutions, please visit or follow us on Twitter @fandiexpress.

About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


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