Client Service Manager

Bordentown, New Jersey
May 13, 2019
Account Management
Metro Area
Full Time

This position is responsible for maintaining positive relationships with Commercial Accounts customers through the management and supervision of assigned account administrators. The team responsible for coordinating vehicles for sale, suggesting and reviewing automotive reconditioning work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow.

Job Responsibilities:

  • Establishes and maintains close working relationships and good rapport with major commercial accounts; ensures that the needs of assigned accounts are handled in a prompt and satisfactory manner; prevents customer related problems by anticipating issues and being proactive.
  • Partners with department managers and market sales team to ensure each vehicle crosses the auction block on sale day and or is posted on OVE; partners with marketing department to develop customer marketing campaigns.
  • Maintain accurate account records and a positive customer relationship by ensuring efficient and accurate handling and resolution of account problems.
  • Some travel to visit customers, and to host dinners and or lunches for customers. 
  • Communicates, supports and enforces auction, government and customer policies, procedures and regulations.
  • Communicates with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
  • Supervises at least two full-time employees by determining work schedules, expediting workflow, and assigning job duties.
  • Sets departmental goals in accordance with company‚Äôs business objectives. Communicates departmental goals and individual performance expectations to reporting employees including their role in achieving these goals.  Establishes projects and programs to ensure their accomplishment.
  • Ensures that employees are meeting their performance objectives or there is a performance improvement plan in place. Provides feedback and guidance on a daily basis. Assesses training needs of reporting employees in order to meet performance objectives and departmental/company goals. Ensures that the necessary training is provided.
  • Initiates personnel actions, such as promotions, transfers, discharges and disciplinary measures including terminations.  Ensures that there is a performance appraisal prepared for every required employee, accurately reflecting performance. Makes recommendations for annual compensation adjustments.
  • Participate in operational process development and implementation of projects.  Will require knowledge of auction operations, problem solving skills, leadership skills, effective meeting skills, ability to work in groups, and the ability to provide constructive feedback.
  • Sets an example of professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim.
  • Qualifications:
  • High School Diploma or equivalent required; some college preferred.
  • 1-3 years of previous management/supervisory experience or 2-4 years of customer service or sales support experience strongly preferred.
  • Automotive industry experience is a plus.
  • Excellent leadership and supervisory skills.
  • Strong customer service orientation.
  • Excellent communication (written and verbal) and interpersonal skills required.
  • Ability to work in a high performance, fast-paced team environment. 
  • Solid computer skills, including ability to use Internet and MS Office effectively.
  • Ability to adapt to and work effectively within a constantly changing environment.
  • Excellent customer service and problem solving skills.
  • Ability to sit or stand for prolonged periods of time. Ability to perform repetitive tasks.  Manual dexterity.
  • Vision abilities required include close, distance and depth perception.

  • About Cox Automotive

    Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

    Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

    Similar jobs

    Similar jobs