Partner Care Technology Specialist

Posted: 5/16/2019

Location: Orlando, Florida
Function: Sales & Business Development
Specialty: Business Development, Sales
Level: Manager (Supervisor)
Duration: Full Time
Salary Description: competitive

Our Partner Care Technology Team is responsible for consulting on all matters regarding our technology solutions which Partner Golf Courses use to successfully run their businesses. The Technology Specialist is a blended role of installing our technology on site in person and supporting it remotely over the phone from our Orlando based headquarters. This role performs a large variety of tasks, acting as both an industry and technology consultant in providing elite service rarely found in the golfing industry. If you have a passion for solving problems and helping people improve their businesses, this is a great job for you.

Job Duties
  • Provide technology support via phone, email and chat.
  • Log all issues in CRM package to manage work flow and for future knowledge base reference.
  • Collaborate with teammates, requesting help or offering help to others in team environment
  • Escalate issues to next level support when appropriate
  • Report bugs by investigating reported issues and documenting defects to bug tracking software
  • Utilize experiential learning to increase knowledge of both the industry and technology
  • Show initiative by making product suggestion or noting improvements in internal processes
  • Professional communication to course for all pre-installation needs
  • Installation of server, client software, and hardware peripherals
  • Perform minor network troubleshooting, when necessary
  • Act as a business consultant with golf course managers and accountants to customize database for efficient customer implementation
  • Direct training of end users on software procedures
  • Escalate issues to Installation Manager, assisting and assuring solutions are implemented
  • Document installation information in Salesforce
  • Communication on post follow up activities and hand off to support staff

  • Basic Qualifications
  • Bachelor’s degree in a related field or comparable experience within a technology organization
  • Tech and golf savvy, ability to communicate enthusiastically with industry specific terminology
  • Ability to travel up to 30 weeks per year throughout the United States and Canada
  • Exceptional communication skills with PowerPoint and Excel proficiency; familiarity with strongly desired
  • Well organized with great attention to detail
  • High energy and engaging personality with patience for all levels of technology users required

    Additional Job Requirements
  • Interested candidate must submit a resume/CV through to be considered (note job #: )
  • Must be willing to work in Location Name
  • Willingness to travel and work overtime, including weekends, with flexibility
  • Must have a valid driver’s license and a Passport (or the ability to procure quickly)

    Desired Qualifications
  • Knowledge of golf preferred, previous experience with golf and technology products strongly desired
  • Advanced problem solving and analytical skills a plus
  • High energy and engaging personality with the ability to convey patience, leadership and calm in stressful situations

    At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

    GolfNow, a division of Golf Channel is the internet’s largest online tee time reservation service, trusted by more than 1.5 million golfers. Using leading-edge technology, GolfNow provides more ways for golfers to stay connected to their favorite golf courses and tee times through the web, e-mail and mobile applications. As a partner to golf courses, GolfNow provides turnkey solutions to their operations ( with the main areas of focus on:
    • Online marketing and distribution of tee times
    • Web hosting, development and customer management solutions
    • Revenue optimization, database expansion and other course products

    NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

  • We are one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news and information to a global audience.

    Work With Us