Client Service Rep II (Part Time)

Location
Phoenix, Arizona
Salary
competitive
Posted
May 16, 2019
Specialty
Account Management
Metro Area
Phoenix
Duration
Full Time
The Client Services Representative is required to
be team-oriented, with an ability to take a high volume of calls and work in
various computer programs while documenting a detailed summary of each client
interaction in the CRM concurrently. Our Clients may be non-technical users and
will need education on use of the site and our knowledge base. Interaction with
supervisors and managers will be via IM, email and phone. This position
requires a disciplined individual who is able to work independently and as part
of a team contributing and collaborating in training and team meetings.
Training will be provided via online consultative meetings and using an online
procedural document library.


Responsibilities:


  •        Answer a high volume of inbound calls from
    clients in order to assist with inquiries, use of website, complaints or
    concerns.
  •        Input each client interaction in the CRM while on
    the call with the client to ensure accurate documentation.
  •        Receive, evaluate and research client emails and
    document in the CRM while responding in a timely manner.
  •        Make outbound service calls to clients in
    response to email or voicemail inquires.
  •        Process online applications completed by
    prospective clients.
  •        Attend scheduled meetings, procedural and course
    training through an online connection. 













Qualifications:What We Look For:




  •        High School Diploma or Equivalent
  •        2+ years call center/customer service experience
  •        Greet clients with an appropriate friendly
    professional tone while maintaining an ability to control conversation when
    fact finding and expressing a willingness to help.
  •        Establish rapport with every client while
    providing a high level of knowledgeable support.
  •        Can-do attitude, self-starter with a willingness
    to assist in all functional areas as needed.
  •        Ability to take a high volume of calls while
    documenting concurrently.
  •        Working knowledge and proficiency with Microsoft
    Word, Excel, and Outlook.
  •        Excellent written and verbal communication
    skills. 
















About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

 

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