Customer Service Representative - Technical Support Team - Mission, KS

Location
Mission, Kansas
Salary
competitive
Posted
May 16, 2019
Specialty
Account Management
Metro Area
Kansas City
Duration
Full Time


Are you a
driven, self-motivated person with great communication skills?  Bring your drive to VinSolutions
as a Customer Service Ninja with our Technical Support Team where you will work
with our customers to troubleshoot and resolve their application
issues. 



 



This
position requires initiative, ownership, excellent communication skills, as
well as the desire to provide exceptional customer service from inception to
resolution for each issue. 

 



Your
technical and interpersonal skills are critical to the success of VinSolutions and our products. 



 



At VinSolutions, a Cox Automotive company, we will
offer you a collaborative environment, competitive pay and recognition for your
outstanding performance.



 



Ready to
start?  Keep reading to find out more!



 



Key Responsibilities




Handle routine customer questions relating to product
usage, as well as technical support issues relating to the VinSolutions’ family
of products



Develop and maintain strong technical expertise in VinSolutions’
products and those devices and platforms upon which the products function



Accurately log all customer information in the CRM
customer ticketing system



Adhere to corporate objectives for ticket processing
and associated support service level agreements for response time and
ticket closure



Facilitate communication from Support Team to other departments
as needed to complete cases


 



The Department is open Monday -
Saturday, 7AM - 8PM



Shifts are as follows: (7a-4p;
8a-5p; 9a-6p; 10a-7p; 11a-8p)



Saturdays are scheduled on a
rotation with a different day off during that week.



Qualifications



 




Strong customer service skills required.
Must be flexible to work any shift during business
hours,
Hours are extended and varied must have an ability to
accommodate a flexible schedule and work overtime as needed
Follow up/follow through skills required


Ability to handle and respond to multiple open issues
Able to work independently with little direction and
multi-task and handle various tickets at once while being extremely
productive and timely


 



Education
& Specialized Knowledge



 




High School Diploma or equivalent required.
Associates Degree or Technical Certification preferred
Customer oriented background
Knowledge of various computer applications including
experience with business support applications such as MS Office (Word,
Power Point, and Excel) required
Excellent oral and written communication skills
Experience working in a team environment and assisting
others as applicable
Requires attention to detail and the ability to adapt
to change
Ability to type 40+ WPM
Hours are
extended and varied must have an ability to accommodate a flexible
schedule and work overtime as needed


 



This is a pipeline requisition and the anticipated start date is June, 2019

About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

 

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