Client Service Coordinator II

7 days left

Location
Lakeland, Florida
Salary
competitive
Posted
May 23, 2019
Specialty
Account Management
Metro Area
Tampa
Duration
Full Time

Establish and maintain
computerized inventory records of vehicles for sale to include data entry and
continuing update of vehicle identification, condition and sale processing
status. Prepare related reports and coordinate activities with account
representatives.



Key Responsibilities



·       
Perform data entry of
required information in the AS 400 system of vehicle identification number
(VIN), and other descriptive information.



·       
Manage account
relationships, maintaining effective communications and ensuring customer
requirements are met



·       
Maintain vehicle files



·       
Verify title information



·       
Log in titles when
received



·       
Create and file in
folders



·       
Work with title
department to ensure that a negotiable title is obtained for each vehicle
assigned to the account



·       
Work with posting clerk
to ensure completion of recon, transportation, and all other vehicle charges
are applied to the appropriate vehicle in the AS400 system



·       
Respond to customer
inquiries relating to vehicles



·       
Provide quality service
and assist in resolving problems



·       
Mail out sale packages
the day after sale



·       
Pull and update
consignment inventory information of vehicles transmitted by customer



·       
Investigate transmission
errors



·       
Verify vehicle
eligibility for the sale and provide customer with inventory reconciliation
report.



·       
Communicate with
Transportation department in order to arrange required transportation or obtain
information including transportation condition reports, bills, etc.



·       
Pull transmitted
transportation charges as needed



·       
Establish customer
vehicle files in the computer system



·       
Update vehicle files on
a continuous basis with standardized abbreviations to assure that vehicle
location, condition, special announcements, and other activities relative to
the vehicle are properly recorded



·       
Seek floor price
information from account representative and enter it into computer system



·       
Review, enter, and
update vehicle condition report information in the computer system



·       
Pull and print
electronic condition reports. Provide customer with copies as necessary. In
coordination with account representative, account operations coordinator, and
account specific procedures



·       
Prepare sale vehicle run
process including run order, scheduling, notice to customer account, etc.



·       
Follow up on vehicle
preparation for the sale by reconciling incoming bills against ordered
work/repairs for each Institutional customer vehicle



·       
Contact customer
coordinators, service vendors and/or account representative when the
information is missing or problems occur



·       
Communicate with
accounting department in order to balance the sale and perform post- sale
invoicing for accounts receivable as needed



·       
Maintain and update
physical vehicle inventory files that document all activities relative to each
customer vehicle, assuring accurate sale processing/closing records



Change & Innovation



·       
Clarifies and
understands the broader purpose of one’s own work



·       
Generates innovative
ideas and solutions to challenges/opportunities



·       
Identifies ways to
streamline and/or improve work processes Adapts in the face of ambiguity or
uncertainty Embraces changes affecting one’s area



Customer Focus



·       
Incorporates feedback
from customers to improve customer service



·       
Communicate with Online
Operations department in order to prepare assigned vehicles for units as
required



·       
Delivers impactful,
timely solutions that are meaningful to the customer online programs



·       
Follows up with
customers to ensure problems are solved



·       
Prepare various reports,
lists and handouts such as sales and expense report, sold Addresses customer
needs by identifying the right people and resources from across the vehicles by
net amounts report, dealer attendance report, lot and transportation damage
enterprise report, block summaries, etc.



Collaboration



·       
Encourages people to
draw on each other to work together effectively, within and across



·       
Visibly demonstrate
safety commitment by following all safety and health procedures and teams
modeling the behaviors related to such



·       
Actively participate in
support of all safety Demonstrates “we versus me” thinking activities aligned
with Safety Excellence



·       
Builds and cultivates
relationship networks across the organization



·       
Perform other duties as
assigned by management



·       
Works cooperatively with
people from diverse perspectives and backgrounds



Drives Results



·       
Establishes realistic
plans and work schedules Identifies and leverages support and/or resources
needed to carry out own work



·       
Negotiates/re-negotiates
priorities and competing demands for one’s time



·       
Surfaces problems and
removes obstacles in order to move the work forward in a timely manner



·       
Takes the initiative to
achieve high levels of productivity and quality



Effective Communication



·       
Provides clear and
thorough information to others (e.g., verbal, written, email, presentations,
meetings)



·       
Listens actively and
carefully to others’ opinions and ideas



·       
Tailors communication to
the appropriate audience



·       
Shares viewpoints openly
and directly with others



·       
Shares timely updates
and information with relevant parties



·       
Demonstrates composure
under pressure



Develops Self and Others



·       
Seeks opportunities to
acquire new knowledge and skills



·       
Shares own experience
and expertise with others



·       
Accepts feedback openly,
without becoming defensive



·       
Learns from experiences,
including successes, setbacks, and/or resistance



·       
Provides honest, timely
feedback to others, even if uncomfortable

Qualifications:

Education & Specialized Knowledge



·       
High School Diploma or
equivalent required



·       
Valid
driver’s license and safe driving record required.



·       
Effective communication
and organization skills required



·       
Effective communication
and organization skills required



·       
Commitment to providing
excellent customer service essential



·       
Experience 1 - 3 years
of clerical or administrative experience in the automotive industry preferred



·       
Data entry experience
required



·       
General title experience
or knowledge a plus


About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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