Client Service Coordinator II

4 days left

Location
College Park, Georgia
Salary
competitive
Posted
May 24, 2019
Specialty
Account Management
Metro Area
Atlanta
Duration
Full Time

Establish and maintain computerized inventory records of vehicles for sale to include data entry and continuing update of vehicle identification, condition and sale processing status. Prepare related reports and coordinate activities with account representatives.

Key Responsibilities:-

  •      Perform data entry of required information in the AS 400 system of vehicle identification number (VIN), and other descriptive information.
  •     Manage account relationships, maintaining effective communications and ensuring customer requirements are met
  •     Maintain vehicle files
  •     Verify title information
  •     Log in titles when received
  •     Create and file in folders
  •     Work with title department to ensure that a negotiable title is obtained for each vehicle assigned to the account
  •     Work with posting clerk to ensure completion of recon, transportation, and all other vehicle charges are applied to the appropriate vehicle in the AS400 system
  •     Respond to customer inquiries relating to vehicles
  •     Provide quality service and assist in resolving problem
  •     Mail out sale packages the day after sale
  •     Pull and update consignment inventory information of vehicles transmitted by customer
  •     Investigate transmission errors
  •     Verify vehicle eligibility for the sale and provide customer with inventory reconciliation report.
  •     Communicate with Transportation department in order to arrange required transportation or obtain information including transportation condition reports, bills, etc.
  •     Pull transmitted transportation charges as needed
  •     Establish customer vehicle files in the computer system
  •    Update vehicle files on a continuous basis with standardized abbreviations to assure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded
  •     Seek floor price information from account representative and enter it into computer system
  •     Review, enter, and update vehicle condition report information in the computer system
  •     Pull and print electronic condition reports. Provide customer with copies as necessary. In coordination with account representative, account operations coordinator, and account specific procedures
  •     Prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
  •     Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs for each Institutional customer vehicle
  •     Contact customer coordinators, service vendors and/or account representative when the information is missing or problems occur
  •     Communicate with accounting department in order to balance the sale and perform post- sale invoicing for accounts receivable as needed
  •     Maintain and update physical vehicle inventory files that document all activities relative to each customer vehicle, assuring accurate sale processing/closing records

Change & Innovation:

  •      Clarifies and understands the broader purpose of one’s own work
  •      Generates innovative ideas and solutions to challenges/opportunities
  •     Identifies ways to streamline and/or improve work processes Adapts in the face of ambiguity or uncertainty Embraces changes affecting one’s area

Customer Focus:

  •      Incorporates feedback from customers to improve customer service
  •     Communicate with Online Operations department in order to prepare assigned vehicles for units as required
  •     Delivers impactful, timely solutions that are meaningful to the customer online programs
  •     Follows up with customers to ensure problems are solved
  •     Prepare various reports, lists and handouts such as sales and expense report, sold Addresses customer needs by identifying the right people and resources from across the vehicles by net amounts report, dealer attendance report, lot and transportation damage enterprise report, block summaries, etc.

Collaboration:

  •      Encourages people to draw on each other to work together effectively, within and across
  •      Visibly demonstrate safety commitment by following all safety and health procedures and teams modeling the behaviors related to such
  •     Actively participate in support of all safety Demonstrates “we versus me” thinking activities aligned with Safety Excellence
  •     Builds and cultivates relationship networks across the organization
  •     Perform other duties as assigned by management
  •     Works cooperatively with people from diverse perspectives and backgrounds

Drives Results:

  •      Establishes realistic plans and work schedules Identifies and leverages support and/or resources needed to carry out own work
  •      Negotiates/re-negotiates priorities and competing demands for one’s time
  •     Surfaces problems and removes obstacles in order to move the work forward in a timely manner
  •     Takes the initiative to achieve high levels of productivity and quality

Effective Communication:

  •      Provides clear and thorough information to others (e.g., verbal, written, email, presentations, meetings)
  •      Listens actively and carefully to others’ opinions and ideas
  •     Tailors communication to the appropriate audience
  •     Shares viewpoints openly and directly with others
  •    Shares timely updates and information with relevant parties
  •     Demonstrates composure under pressure

Develops Self and Others:

  •      Seeks opportunities to acquire new knowledge and skills
  •     Shares own experience and expertise with others
  •     Accepts feedback openly, without becoming defensive
  •     Learns from experiences, including successes, setbacks, and/or resistance
  •     Provides honest, timely feedback to others, even if uncomfortable

Qualifications:Education & Specialized Knowledge:

  •      High School Diploma or equivalent required
  •     Valid driver’s license and safe driving record required.
  •     Effective communication and organization skills required
  •     Effective communication and organization skills required
  •     Commitment to providing excellent customer service essential
  •     Experience 1 - 3 years of clerical or administrative experience in the automotive industry preferred
  •     Data entry experience required
  •     General title experience or knowledge a plus


About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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