Commercial Account Representative

May 24, 2019
Account Management
Metro Area
Full Time
Manheim Canada

Manheim Canada is part of Manheim, the leading global
provider of vehicle remarketing services for more than 70 years. With locations
in Vancouver, Edmonton, Toronto, Montreal, Moncton, Halifax, and 24/7 sales
via, Manheim
Canada hosts more than 30 in-lane and online auctions each month. Manheim
connects buyers and sellers of used vehicles to the world’s largest wholesale
used-vehicle marketplace, helping dealers and commercial customers achieve
results through auction channels, data analysis, inspections, financing,
transportation, purchase protection, mobile products and a wide range of
solutions. For more information, visit



This position is responsible for
maintaining positive relationships with Commercial Accounts customers, working
closely with accounts to coordinate vehicles for sale, and ensuring effective
operational flow. 


Job Responsibilities: 


  • Maintain accurate account records
    and a positive customer relationship by ensuring efficient and accurate
    handling and resolution of account problems. 

  • Establish and maintain close working
    relationships and good rapport with major commercial accounts. 

  • Develop new commercial accounts
    through personal and phone contact with potential customers and increase level
    of consignment with existing customers. 

  • Resolves customer problems and
    inquiries effectively and efficiently, while consistently providing quality

  • Provide quality control and audit
    for Commercial Accounts as required. 

  • Review customer account records for
    completeness and accuracy; maintains customer account files in compliance with
    contract requirements. 

  • Support Sale Day operations on the
    auction block as required (e.g. representing Commercial Account clients,
    performing Auction/Block Clerk duties) 

  • Review and update condition report;
    approve and audit vehicle repair report.   

  • Walk vehicles and make recommendations
    for reconditioning to increase vehicle value. 

  • Communicate with Lot Operations and
    Recon departments to ensure appropriate movement of vehicles to the shops and
    ensure timely completion of reconditioning.   

  • In coordination with account
    administrator and account specific procedures prepare sale vehicle run process
    including run order, scheduling, notice to customer account, etc.

  • Work with lot operations and
    quadrant coordinators to ensure appropriate scanning and organization of
    account vehicles.   

  • Review vehicles in sale line up,
    locate missing vehicles, and work with account representative to ensure
    vehicles are ready for sale.   

  • Visibly demonstrate safety
    commitment by following all safety and health procedures and modeling the
    behaviors related to such.  Actively participate in support of all safety
    activities aligned with Safety Excellence. 

  • Perform other duties as assigned by



  • High School Diploma or equivalent

  • 2 - 4 years of experience in the
    automobile industry or the Auction business required. 

  • Bachelor’s Degree or Diploma in
    Business Administration or related field preferred. 

  • Valid Driver’s License and safe
    driving record required.   

  • Ability to drive vehicles with
    standard and automatic transmission.   

  • Excellent communication and
    interpersonal skills required

  • Commitment to providing excellent
    customer service essential.  

  • Strong organization skills

  • Good computer and software
    knowledge, as well as experience with AS400 essential preferred.   

  • Regularly required to stand, walk,
    reach, talk and hear. 

  • Ability to sit or stand for
    prolonged periods of time. 

  • Vision abilities required include
    close, distance, color, and depth perception. 




Occasional exposure to outdoor
weather conditions.  Moderate noise level. 



  • Competitive

  • Great

About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


Similar jobs

Similar jobs