Client Engagement Specialist II
- Full Time
building and maintaining customer relationships, promoting Manheim products and
services, taking care of a select number of major commercial / top dealer
consignment accounts, cultivating new and inactive buyer relationships and
assisting assigned VIP dealers with their presale and post-sale needs. This
individual also supports the promotional department and assists with
promotional activities as well as other duties as they are assigned.
Primary Responsibilities and
by contacting dealers via phone, email or text to build rapport, provide
information and promote sales.
customer profiles for assigned VIP dealers. Record customer interactions
through the CRM tool.
digital services that will enhance their ability to interface with
commercial account reps and support them on sale day by providing
requested materials and monitoring their lane promotions and customers.
Provide post sale reports upon request.
email, text, or in person. Supply specific vehicle information upon
request. Call, text or email sellers as needed and follow-up with
have attended after being inactive for 60 days. Send other appropriate
communication to enhance customer relations.
their upcoming auction visit.
as dealer check-in and answering dealer questions.
TRA, anniversary, etc.) via targeted calling campaigns as they arise
within the Market structure, as needed.
Simulcast dealers to log on.
safety and health procedures and modeling the behaviors related to such.
Actively participate in support of all safety activities aligned with
hanging decorations, banners, posters, promotional activities, recording
sales information and processing sales transactions, filing, copying, etc.
environment required. Minimum of one (1) year of experience working
in customer service related fields required. One (1) year of
telemarketing experience preferred.
phone, copier, fax machine, etc.).
etc.) computer skills necessary.
pulling, walking and reaching may be required for the completion of job
Occasional exposure to outdoor
weather conditions as well as noise, dust, and fumes in auction lanes.
The posting is intended to describe
the general content of and requirements for the performance of this job. It is
not to be construed as an exhaustive statement of duties, responsibilities or
About Cox Automotive
Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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