Interface Support Specialist - (Helpdesk Support)

Posted: 6/4/2019

Location: Orlando, Florida
Function: Sales & Business Development
Specialty: Business Development, Sales
Level: Manager (Supervisor)
Duration: Full Time
Salary Description: competitive

Helpdesk tier 1 support for internal/external users. Works with various technology vendors, golf course IT staff, and our sales team to reduce overall down time and expedite the completion of various technology related requests.

Job Duties
  • Provide a precise and timely resolution for requests submitted by our sales staff as well as external clients
  • Assist in providing day-to-day Level 1 support for all aspects of the services related to remote tee sheet interfaces, core website issue resolution, new course additions, and general system troubleshooting
  • Ensure that all aspects of the service are documented and that existing documentation is kept up-to-date
  • Proactively look for preventative initiative to reduce total support and monitoring needs
  • Respond quickly to any support issue and or outage related to our support queue
  •  Keep up-to-date knowledge of inventory management system and interface architectures
  • Maintains positive working relationships with sales team, operations staff, tee sheet vendors, and internal technology staff
  • Provide user acceptance testing of new website related products and services

  • Basic Qualifications
  • Basic understanding of networking, TCP/IP, and server operating systems
  • Process oriented, excellent communication and documentation skills
  • 2+ years in a helpdesk / customer service environment

    Additional Job Requirements
  • Interested candidate must submit a resume/CV through to be considered (note job #: 49196BR)
  • Must be willing to work in Orlando, FL.
  • Willingness to travel and work overtime, and on weekends with short notice
  • Must have a valid driver’s license
  • Must be able to be “on call” 24 hours a day / 7 days a week

    Desired Qualifications
  • Associates degree or better in reliviant course of study

    At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

    NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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