Sr Client Solutions Specialist

Jun 08, 2019
Account Management
Metro Area
Full Time
The Sr. Client Solutions Specialist Express will be
responsible for incremental business growth for their assigned targeted
areas.   This position will leverage their
experience and expertise to identify new opportunities and provide premier
levels of service to clients, anticipating needs and consulting on optimal
solutions.  This position partners with
the field sales teams in creating a strategy to achieve this goal.  The Sr. Client Solutions Specialist will
educate customers on the Manheim Express Marketplace, and actively seek opportunities
to grow the marketplace through communications, efficiency, and service

The Sr. Client Solutions Specialist will manage assigned
customer relationships for Manheim Express customers with the goal of providing
a personalized experience.  The Sr. Client
Solutions Specialist will ensure that we deliver a personalized, low-effort,
positive experience to our dealer customer by proactively collaborating with
field sales teams, other Manheim companies, customers and local auction departments
to ensure that customers’ expectations are met or exceeded.  They will act as a resource to their managers
in training and supporting members of the team.

  • Leverage experience and expertise to review customers’
    performance and recommend solutions for improving conversion rate and/or market
  • Conduct thorough assessment of vehicle condition
    following the Manheim Express Inspection process.
  • Locate, start, move, inspect, and return vehicles on
    dealer’s lots safely.
  • Understand basic NAAA frame/structure guidelines as
    well as common vehicle condition flaws and how to identify them.
  • Perform basic mechanical checks on vehicles including,
    powertrain, drivetrain, and electrical components.
  • Understand basic vehicle valuation methods and guide
    dealers on GFB and floor pricing.
  • Develop and strengthen relationships with dealers over
    the phone, online, at the auction through planned contact and meetings.
  • Partners with sales in educating, selling and training
    customers on Manheim Express products and services.
  • Collaborates with
    customer account team to identify opportunities for growth.
  • Generates leads to other channels (Next Gear, notification of newly
    registered dealers to sales, etc.)
  • Collaborates with Sales to plan, execute, and follow-up on targeted
  • Become proficient with for reporting, lead input and
    customer performance reviews.
  • Inform and educate dealers of changes in auction policies and procedures.
  • Demonstrates professionalism and sincere appreciation
    for the business relationships that have been established amongst the dealers
    and Manheim.
  • Exemplary team member working closely with teammates,
    field sales, and customer care to create a superior customer experience.
  • Works with manager to ensure a consistent and effective
    online and in-lane customer experience, appropriate
    transaction processing, high customer satisfaction and service levels. 
  • Serves
    as resource for manager to provide training, guidance and support to other team
    members to drive premier level of service to clients
  • Visibly demonstrates safety commitment by
    following all safety and health procedures and modeling the behaviors
    related to such.  Actively participate in support of all safety
    activities aligned with Safety Excellence.
  • Performs other duties
    as assigned by management.

About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


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